I'm with you. It's also one of the reasons I don't buy new cars, I don't want to be a slave to the dealership, even when things are covered under warranty. I can't think of a good reason why someone would feel the need to test drive a car after mounting new tires...unless it's dealership policy in effort to find more things to ding the customer on.

I dunno, I worked at a car dealership while I was in high school. I worked for an honest Parts Manager, and learned a tonne about life and employment from Jim. But I saw enough things going on in the dealership outside the parts department to know I never wanted to deal with one on my own car!

-Dave

Yes, seeing the ins and outs of the auto industry can be quite disheartening as it's all about money and bottom line and morals are bent and broken because of it. Trying to make the most amount of money in the shortest period of time for most. Capitalism!, what can you do? But like any industry, if you're hip to the game you can work it in your favor and not fall for or get caught up in all the bullshit.

Even without social media, word of mouth can ruin a business and when a business does right by you you tell a friend, but when a business fucks you over you tell every single person you see and for a long period of time.

Dealership thinks the car is worth XX based on its research. Obviously dealership wants to save as much money as possible. Meanwhile, the Owner thinks the car is worth YY based on his research. Owner just needs to stick to his guns and continue to show proof to the dealership of the value he believes the car is worth and eventually he will get what he is asking for, provided it's reasonable (which is sounds like it is).

Because, if this went to court, the owner would hire a 3rd party appraiser to provide testimony of the car's true value, plus he would sue for all the associated additional costs and special damages, plus court costs and legal fees. It would be an open and shut case, and the dealer's name would get dragged through the mud. Obviously the dealership doesn't want that, so it's only a matter of time until this gets settled in the owner's favour. It's just too bad the dealership is playing hardball to begin with.

Hi all,

I can confirm that this isn't an "alleged" scenario. It's my car that was crashed! The dealership can confirm if you'd like. So it's not the fact that it's happened that's the problem, more that their concept of "making whole" is vastly different to mine and most of those people that I've talked to.

At the moment I'm hoping to avoid lawyers and solve this through the power of the communities. I have to say I'd never heard of this forum until someone pointed this out, but since I'm trying to raise the profile of my problem to enccourage OpenRoad to be reasonable, I wanted to post to be able to answer any questions if required, and hopefully get some support.

oh man these 2015 threads

http://oi52.tinypic.com/2w2j8fd.jpg

Owner Of Camaro ZL1 Crashed By Dealership Is Getting A New Car

Share this story with them. It's about the same as what you're going through.

The Internet rained hurt on that dealership. Tell OpenRoad that if they don't want the same to happen to them, they better make this right. It doesn't take much for this story to break and then they're screwed. They can come out of this looking good if they give you a replacement.

I'm not sure how far up you've gotten at the dealership, but if the general manager is not "reasonable", you could always email/call the president/CEO of OpenRoad Autogroup, Christian Chia.

The last thing the CEO of a dozen dealership want to deal with is a situation like yours. Christian Chia is smart enough, been in the industry long enough to understand that if you are working on cars that accidents will happen. This situation can easily be fixed with money. What the dealership deems a fair value and what you think is fair value of the vehicle is only a few thousand dollars. He knows that nickel-and-diming you at this point can only bring bad press and all the backlash that comes with it. The ironic part is the OpenRoad Autogroup spends hundreds of thousands of dollars a year (my guesstimate) on marketing (print media, promotions, etc). Hell, aren't they a RevScene sponsor?!?!?!!

Definitely not the first time OpenRoad Audi crashed their customer's car.

Openroad Audi crashed their customer's S7 last year during a service appointment as well.

Yes. But the garage policy will only cover the cost of repairs.

Not in BC, but recently a brand new STi was totalled by a dealer as well. I can't find the link atm, but the dealer claimed they hit a deer when the damage clearly looks like it rearended a truck.

maybe the dealership should have said they hit a ram

It's on Jalopnik.

http://i.imgur.com/5uVtEhn.jpg

That deer must have had an ass like a truck bumper

I'm a little skeptical of the $35K valuation.. if the discrepancy is really that large, the dealer is just insane.

What year is the S4 and how many kms does it have?

This is actually a friend of mine.
It's a 2010 S4, with about 70k kms.

Pics at audizine: Thread

http://www.audizine.com/gallery/data...m/image858.jpg

I couldn't find any 2010 S4s for sale, however 2011s are all 40+ so I don't think 35k could be far above at all, especially as said, when taxes come into play. There is no reason the owner of the car should pay a cent.

I was quoted around 35k when I brought in my 2010 s4.

Any updates?

I've forwarded the story to a few friends in the media that might want to take a look but if CannonFodder wants to escalate the matter, we can take it further. I thought that he might've gotten OpenRoad to pay attention with this much already.

Steele On Your Side, Jalopnik

should be more than enough if he doesn't want to lawyer up

You should Youtube this stuff.

I would let the dealership counter offer before destroying them on media and social media.

Kind off off topic but I took my truck into a dealer for an oil change and when I got it back the engine was at normal operating temperature (takes a while to warm up and I left truck with them when I went to work) gas meter went down and the dash cams were unhooked.

I wonder what they did... As an oil change isn't something you need to test drive on...

Next time I'm writing down the exact kms before bringing it in.

The service advisor should have written down the exact mileage on the repair order.

If everything posted so far is true, I'd make it a point of absolutely tearing them apart. People shouldn't be bullied by large companies in this situation. Again this is IF everything posted so far is true.