| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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02-23-2015, 10:01 AM
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#1 | | NOOB, Not Quite a Regular!
Join Date: Apr 2011 Location: Burnaby
Posts: 32
Thanked 1 Time in 1 Post
Failed 0 Times in 0 Posts
| Do NOT go to Excellence Auto Glass Ltd
Here is why.
I was driving on the highway and a rock cracked my windshield. The crack was too big to be repaired so I decided to just replace the whole windshield itself. I found Excellence Auto Glass on Groupon and read all the reviews which are all really positive. Decided to finalize my decision and go with them. Called the person I believe named Fred and made an appointment. They came and were really friendly then worked on my windshield which seem really well done. However, after a rainy day I realize there was a big leak in front of the drivers side on the inside. I called them (lifetime warranty) and I went to them to get it fixed. This was about a week in. Afterwards, they fixed it, all friendly once again, but the next day the leak was even bigger than before. Time was wasted for them and me but still I needed my windshield fixed especially if it was leaking from the inside on the drivers side which made it really dangerous for me to drive when it was raining. Another appointment was booked and this time they came over to fix it. After removing the tape the next day I realized what a horrible job they did. All they did was smeared the top with glue hoping water won't leak in but me being me, decided to give them the benefits of the doubt and wanting it all to be over. After a few days of sunshine came the rain. Yes, once again, it leaked. Called them yesterday and told them about how disappointed I was and how unprofessional the job they did last time was done. They apologized and made an appointment with me today (this was in November 2014) a bit after lunch time. It is officially 3:30PM. I waited and waited, called and called, it just kept going to voice mail. Received a call back and Bob (employee) said he was sick (3:40PM). Says he will call me at 10AM the next morning. He calls and tells me they don't have the molding (mold I am assuming) got to wait until tomorrow morning. Told him weather said it was going to rain and it has been more than a month since my windshield has been leaking. Kept repeating to play it by ear. He installed the molding the next day (still in November 2014) to only cut the interior pillar of my car. Additionally, the seal wasn't properly installed and a bit of water still gets in. Til this very day they refuse to negotiate any reimbursements or even fixing my windshield.
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02-23-2015, 10:03 AM
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#2 | | Rs has made me the man i am today!
Join Date: Aug 2002 Location: 604
Posts: 3,023
Thanked 688 Times in 190 Posts
Failed 22 Times in 10 Posts
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I hope you get your issues fixed. I also want to take that paragraph and format it in MS Word.
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02-23-2015, 10:04 AM
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#3 | | My homepage has been set to RS
Join Date: May 2005 Location: #604
Posts: 2,267
Thanked 2,454 Times in 813 Posts
Failed 146 Times in 72 Posts
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__________________ Quote: | [17-03, 09:23] Amuro Ray is it normal for my dick to have things growing on it? | Quote: [15-05, 13:34] FastAnna You guise are like diet coke and I am the mentos
[15-05, 13:34] FastAnna Incredible. How easy it is. | Quote:
Originally Posted by murd0c  I'm scared of spiders... When I see one I toss my cats at it | | |
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02-23-2015, 10:06 AM
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#4 | | Rs has made me the woman i am today!
Join Date: Mar 2012
Posts: 4,368
Thanked 5,225 Times in 1,389 Posts
Failed 376 Times in 130 Posts
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Call up the BBB, or hit up Steele on Your Side.
That's a terrible experience, I'm on my 3rd windshield already, given the nature of the shape of my car, rocks love flying up and screwing over my windshield  have never had an issue with Speedy Glass or anywhere else.
Hope you get it resolved!
__________________
[13-03, 11:25] MG1 when you hit the brakes, it shoots cum at pedestrian - bukkake
[12-03, 19:06] meme405 That e30 is so mexiflushed I thought we were in albuquerque
[12-03, 23:03] rb when i see a modded element. I have nothing but respect. either the parents kicked him out or the guy is killing hookers in the back | |
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02-23-2015, 10:54 AM
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#5 | | Need to Seek Professional Help
Join Date: Jul 2008 Location: Vancouver, BC
Posts: 1,036
Thanked 1,820 Times in 501 Posts
Failed 57 Times in 27 Posts
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Wow that's crazy, because I too was driving on the highway and a rock cracked my windshield. The crack was too big to be repaired so I decided to just replace the whole windshield itself. I found Excellence Auto Glass on Groupon and read all the reviews which are all really positive. Decided to finalize my decision and go with them. Called the person I believe named Fred and made an appointment. They came and were really friendly then worked on my windshield which seem really well done. However, after a rainy day I realize there was a big leak in front of the drivers side on the inside. I called them (lifetime warranty) and I went to them to get it fixed. This was about a week in. Afterwards, they fixed it, all friendly once again, but the next day the leak was even bigger than before. Time was wasted for them and me but still I needed my windshield fixed especially if it was leaking from the inside on the drivers side which made it really dangerous for me to drive when it was raining. Another appointment was booked and this time they came over to fix it. After removing the tape the next day I realized what a horrible job they did. All they did was smeared the top with glue hoping water won't leak in but me being me, decided to give them the benefits of the doubt and wanting it all to be over. After a few days of sunshine came the rain. Yes, once again, it leaked. Called them yesterday and told them about how disappointed I was and how unprofessional the job they did last time was done. They apologized and made an appointment with me today (this was in November 2014) a bit after lunch time. It is officially 3:30PM. I waited and waited, called and called, it just kept going to voice mail. Received a call back and Bob (employee) said he was sick (3:40PM). Says he will call me at 10AM the next morning. He calls and tells me they don't have the molding (mold I am assuming) got to wait until tomorrow morning. Told him weather said it was going to rain and it has been more than a month since my windshield has been leaking. Kept repeating to play it by ear. He installed the molding the next day (still in November 2014) to only cut the interior pillar of my car. Additionally, the seal wasn't properly installed and a bit of water still gets in. Til this very day they refuse to negotiate any reimbursements or even fixing my windshield.
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02-23-2015, 11:53 AM
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#6 | | Diagonally parked in a parallel universe
Join Date: Mar 2013 Location: work
Posts: 1,451
Thanked 963 Times in 337 Posts
Failed 1,004 Times in 194 Posts
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Who gives a fuck about Grammar, you speak english don't you?
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02-23-2015, 12:05 PM
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#7 | | I'll never be Diggy, no matter how hard I try
Join Date: Apr 2001 Location: ☺
Posts: 5,011
Thanked 2,111 Times in 633 Posts
Failed 59 Times in 40 Posts
| Quote:
Originally Posted by melloman | dafuq, do you even know what grammar entails?
it's a formatting issue. nothing to do with grammar.
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02-23-2015, 12:32 PM
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#8 | | I contribute to threads in the offtopic forum
Join Date: Apr 2001 Location: VAN/RMD/BBY
Posts: 2,596
Thanked 1,022 Times in 450 Posts
Failed 54 Times in 30 Posts
| Quote:
Originally Posted by barneythedino I found Excellence Auto Glass on Groupon and read all the reviews which are all really positive. | Live and learn. Especially in the online world.
Not sure about other people, but I limit my groupon purchases strictly to things I'd like to try or I have tried already. But on something important like this, online reviews doesn't cut it.
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02-23-2015, 01:20 PM
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#9 | | My homepage has been set to RS
Join Date: May 2005 Location: #604
Posts: 2,267
Thanked 2,454 Times in 813 Posts
Failed 146 Times in 72 Posts
| Quote:
Originally Posted by slowguy dafuq, do you even know what grammar entails?
it's a formatting issue. nothing to do with grammar. | Oh, I'm sorry. Punctuation clearly isn't a part of proper grammar.
__________________ Quote: | [17-03, 09:23] Amuro Ray is it normal for my dick to have things growing on it? | Quote: [15-05, 13:34] FastAnna You guise are like diet coke and I am the mentos
[15-05, 13:34] FastAnna Incredible. How easy it is. | Quote:
Originally Posted by murd0c I'm scared of spiders... When I see one I toss my cats at it | | |
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02-23-2015, 01:42 PM
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#10 | | I'll never be Diggy, no matter how hard I try
Join Date: Apr 2001 Location: ☺
Posts: 5,011
Thanked 2,111 Times in 633 Posts
Failed 59 Times in 40 Posts
| Quote:
Originally Posted by melloman Oh, I'm sorry. Punctuation clearly isn't a part of proper grammar. | i must have missed a sentence where a period or semicolon would have been needed.
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02-23-2015, 01:43 PM
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#11 | | I'll never be Diggy, no matter how hard I try
Join Date: Apr 2001 Location: ☺
Posts: 5,011
Thanked 2,111 Times in 633 Posts
Failed 59 Times in 40 Posts
| Quote:
Originally Posted by E-SPEC Who gives a fuck about Grammar, you speak english don't you? | when in doubt, post the funnies for likes
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02-23-2015, 11:24 PM
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#12 | | I am Hook'd on RS
Join Date: Dec 2014 Location: Vancouver
Posts: 60
Thanked 37 Times in 14 Posts
Failed 31 Times in 5 Posts
| Little Bit Easier on the Eyes :)
Formatted for ease on the eyes  Quote:
Originally Posted by barneythedino I was driving on the highway, and a rock cracked my windshield. The crack was too big to be repaired so I decided to just replace the whole windshield itself.
I found Excellence Auto Glass on Groupon and read all the reviews which are all really positive. Decided to finalize my decision, and go with them. Called the person I believe named Fred and made an appointment.
They came and were really friendly then worked on my windshield which seem really well done. However, after a rainy day I realize there was a big leak in front of the driver's side on the inside.
I called them (lifetime warranty) and I went to them to get it fixed. This was about a week in. Afterwards, they fixed it all friendly once again, but the next day the leak was even bigger than before. Time was wasted for them and me but still I needed my windshield fixed especially if it was leaking from the inside on the driver's side which made it really dangerous for me to drive when it was raining.
Another appointment was booked and this time they came over to fix it. After removing the tape the next day I realized what a horrible job they did. All they did was smeared the top with glue hoping water won't leak in but me being me, decided to give them the benefits of the doubt and wanting it all to be over.
After a few days of sunshine came the rain. Yes, once again, it leaked. Called them yesterday and told them about how disappointed I was and how unprofessional the job they did last time was done.
They apologized and made an appointment with me today (this was in November 2014) a bit after lunch time. It is officially 3:30PM. I waited and waited, called and called, it just kept going to voice mail. Received a call back and Bob (employee) said he was sick (3:40PM). Says he will call me at 10AM the next morning.
He calls and tells me they don't have the molding (mold I am assuming) got to wait until tomorrow morning. Told him weather said it was going to rain and it has been more than a month since my windshield has been leaking. Kept repeating to play it by ear. He installed the molding the next day (still in November 2014) to only cut the interior pillar of my car. Additionally, the seal wasn't properly installed and a bit of water still gets in.
Till this very day they refuse to negotiate any reimbursements or even fixing my windshield. | | |
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