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Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n

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Old 02-23-2015, 03:16 PM   #1
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I Just Got Snubbed By Subaru Dealership!!!

So I'm fucking pissed off right now what just happened earlier on. Been in the market for an Rx-8 R3 for quite some time just can't find the right one. Unfortunately I have altogether abandoned the idea of buying an Rx8.

Now I have decided on a 06-07 STi. Hoping to get into one before RS Spring Meet. I pull up to the dealership and feel unwelcome right from the get go. A few salesman were outside and they had their hands in their pockets playing pocket pool. All the while just huddled together talking to themselves. No hi, no friendly approach to ask me if I needed help.

Then I walk into the dealership and talk to the receptionist and automatically get the stink eye ignoring treatment by the girl. Now I'm feeling infuriated. Finally ask in a non confrontational tone if I could get some help. The girl passive-aggressively just treats me like gnat, like I'm not worth her time...

After that I left. Had cheque in hand if all went well with successful test drive and we could negotiate a final price. Not going to name the dealership yet, I've already e-mailed Linda Steel @ CTV "Steel on your side". Hoping to expose this second rate bargain bin dealership.

What a fucking shitty Monday
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Old 02-23-2015, 03:21 PM   #2
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Old 02-23-2015, 03:24 PM   #3
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Quote:
Originally Posted by NotRevSeen View Post
So I'm fucking pissed off right now what just happened earlier on. Been in the market for an Rx-8 R3 for quite some time just can't find the right one. Unfortunately I have altogether abandoned the idea of buying an Rx8.

Now I have decided on a 06-07 STi. Hoping to get into one before RS Spring Meet. I pull up to the dealership and feel unwelcome right from the get go. A few salesman were outside and they had their hands in their pockets playing pocket pool. All the while just huddled together talking to themselves. No hi, no friendly approach to ask me if I needed help.

Then I walk into the dealership and talk to the receptionist and automatically get the stink eye ignoring treatment by the girl. Now I'm feeling infuriated. Finally ask in a non confrontational tone if I could get some help. The girl passive-aggressively just treats me like gnat, like I'm not worth her time...

After that I left. Had cheque in hand if all went well with successful test drive and we could negotiate a final price. Not going to name the dealership yet, I've already e-mailed Linda Steel @ CTV "Steel on your side". Hoping to expose this second rate bargain bin dealership.

What a fucking shitty Monday
Maybe you should've confronted the salesman who were huddled talking to each other... Be a dick to them, tell em you have a check written for the right car, wave it under their noses a bit. That'll get em scrambling over each other to help you.
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Old 02-23-2015, 03:27 PM   #4
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Quote:
Originally Posted by NotRevSeen View Post
So I'm fucking pissed off right now what just happened earlier on. Been in the market for an Rx-8 R3 for quite some time just can't find the right one. Unfortunately I have altogether abandoned the idea of buying an Rx8.

Now I have decided on a 06-07 STi. Hoping to get into one before RS Spring Meet. I pull up to the dealership and feel unwelcome right from the get go. A few salesman were outside and they had their hands in their pockets playing pocket pool. All the while just huddled together talking to themselves. No hi, no friendly approach to ask me if I needed help.

Then I walk into the dealership and talk to the receptionist and automatically get the stink eye ignoring treatment by the girl. Now I'm feeling infuriated. Finally ask in a non confrontational tone if I could get some help. The girl passive-aggressively just treats me like gnat, like I'm not worth her time...

After that I left. Had cheque in hand if all went well with successful test drive and we could negotiate a final price. Not going to name the dealership yet, I've already e-mailed Linda Steel @ CTV "Steel on your side". Hoping to expose this second rate bargain bin dealership.

What a fucking shitty Monday
You didn't get ripped off.. just got real shitty service. Don't expect much of a response from Linda Steele... especially if you spelled her name wrong in your email

Take your business elsewhere.

/thread
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Old 02-23-2015, 03:28 PM   #5
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If they're going passive aggressive, do the same. Start trying to open car doors on the lot and set off the panic alarms until someone comes up an says "Can I help you?"

BOOM! Service.
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Old 02-23-2015, 03:28 PM   #6
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wow, everyone must have already exceeded their February numbers..
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Old 02-23-2015, 03:35 PM   #7
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Quote:
Originally Posted by NotRevSeen View Post
Then I walk into the dealership and talk to the receptionist and automatically get the stink eye ignoring treatment by the girl. Now I'm feeling infuriated. Finally ask in a non confrontational tone if I could get some help. The girl passive-aggressively just treats me like gnat, like I'm not worth her time...
Is it because maybe you stink?
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Old 02-23-2015, 03:37 PM   #8
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You know how many people go dick around at a car dealership? If you want to be taken seriously, call and make an appointment with someone before you show up, watch how much better the service is then.
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Old 02-23-2015, 03:41 PM   #9
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Kids nowadays need to grow thicker skin.

McDonalds skimps on my napkins all the time. Should I go to the internet/social media to share my experience? No, I go grab another fucking napkin.
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Old 02-23-2015, 04:00 PM   #10
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what were you hoping for linda to help you with?
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Old 02-23-2015, 04:01 PM   #11
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Go to the sales person direct. That's why they stand there. Say something assertive like "'Scuse me, I want to test drive this sti, if I like it, I have a check in hand for the purchase today." If they still mope around hearing you say that, move on.

They have so many lookiloos coming in and out of the dealer everyday and unless you show them some sign of seriousness, they won't bother. The receptionist won't do much more than call a sales guy over for you, they don't have a sales quota so they won't care. Why waste your own time?

Steele on your side is when you, as a consumer, get ripped off, not for tattling on some bad customer service.

By not outting the name of the dealer what is the point of posting here? Just to vent and rant? Is it Richmond Subaru? 'Cause the last guy who truly got messed with by a dealer posted Richmond subaru that messed up and that did the community a favor.

Don't turn into this lady:

http://www.nbcnews.com/id/29498350/n...ver-mcnuggets/
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Old 02-23-2015, 04:02 PM   #12
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I've already e-mailed Linda Steel @ CTV "Steel on your side". Hoping to expose this second rate bargain bin dealership.
lol
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Old 02-23-2015, 04:04 PM   #13
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Quote:
Originally Posted by Spoon View Post
Kids nowadays need to grow thicker skin.

McDonalds skimps on my napkins all the time. Should I go to the internet/social media to share my experience? No, I go grab another fucking napkin.
or how what about when they forget to put your straw in the bag at the drive through...




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Old 02-23-2015, 04:12 PM   #14
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By not outting the name of the dealer what is the point of posting here? Just to vent and rant? Is it Richmond Subaru? 'Cause the last guy who truly got messed with by a dealer posted Richmond subaru that messed up and that did the community a favor.
We don't have any 06-07 STI's
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Old 02-23-2015, 04:21 PM   #15
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POST THE DEALERNAME

THEN EMAIL THE SALES MANAGER

THEN NEXT TIME DO IT WITHOUT MAKING A THREAD
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Old 02-23-2015, 04:24 PM   #16
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Hi OP,

I've taken the pleasure of helping you write a letter to get extensive coverage in regards to your experience.

Quote:
Dear Ms. On Your Side,

I recently visited a Subaru dealership in hopes to buy a car. I must point out that I require a car before an internet meet so I had a blank cheque in hand, hoping to walk away with a car that same day. It was critical that service was provided.

When I walked in, nobody acknowledged me. Not even a glance. The salesmen had their hands down their pants, playing pocket pool. The receptionist was even worse. She gave me a glare when I asked for help.

I left the dealership, with a blank cheque in hand, and no car for my internet meet.

Please help a fellow Vancouverite out this dealership for your next story! I suggest the headline "Subaru dealership doesn't provide service to man! Man has to go to another dealership!".

I hope you can help me out, I've heard you've been able to help lots of fellow unfortunate Vancouverites!

I've already warned my fellow internet car enthusiasts of this dealership however I am asking for your help and expertise!

Sincerely,

No Service
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Old 02-23-2015, 04:28 PM   #17
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I've already e-mailed Linda Steel @ CTV "Steel on your side". Hoping to expose this second rate bargain bin dealership.
Please post email so that we can make fun of you some more.
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Old 02-23-2015, 04:32 PM   #18
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customers arnt just first come first serve, dealerships work in an order, if sales person A got the last customer, sales person B gets the next.. so unless B was standing there C,D,E, and F arnt going to rush to help you. i agree they should have said hi, but 95% of people who go to dealerships arnt there to buy and will waste hours of a sales persons day just out of curiosity not realizing that sales person could have made real sales throughout the time some people are willing to waste

you also need to realize many sales people work on an appointment basis. a few of them standing outside could have been waiting for their appointments or customers to return from test drives.. its kinda your fault for not approaching a sales person.

and.. if you cared that much about buying an STI.. nothing should have stopped you.. just saying, someone shouldnt have to talk me into buying a car i really want. hell the sales person would have to try to stop me from purchasing an STI if i was in the financial position to buy one
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Old 02-23-2015, 04:42 PM   #19
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so just because of this, you didn't buy a hawkeye sti? i wouldve done the opposite to surprise those snobs.

BAM! ive got money! come and get it! sometimes you might even get a better deal that way
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Old 02-23-2015, 04:48 PM   #20
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Your fly was probably open so they ignored you
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Old 02-23-2015, 04:54 PM   #21
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Old 02-23-2015, 04:56 PM   #22
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rmb to tell the dean too
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Old 02-23-2015, 05:10 PM   #23
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I'm going to start paying some Taiwanese 3D News company to render some of the threads in here



OP SEE SAA SHU SEE MO SA DAS SEEE CHUI JUU

(OP goes to Subaru to buy a RX-8 R3 and gets disrespected)
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Old 02-23-2015, 06:46 PM   #24
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When I pull into a dealership, leave me alone. If I need help, I will ask for it. Nothing turns me off more than sales men slithering around spewing specs that they the read of the sheet which they are wrong most of the time.
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Old 02-23-2015, 06:55 PM   #25
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We need Tofu to chime in, only he can explain the inner workings of a car salesman.
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