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11-22-2015, 07:16 PM
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#1 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
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| Help with Cerberus on Android 5.1.1
Hey guys,
If you've been following my posts, I was in the market for an android for my mother (for those that were following, ended up with a Huawei Y6)! Finally got a phone and i'm trying to get Cerberus to work. When I log in online and send the "start track" command, it says "Problem communicating with your device."
Not really sure where to go from here and Cerberus help isn't that great.
running android 5.1.1.
Any help is much appreciated!
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | 
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11-22-2015, 07:32 PM
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#2 | | Rs has made me the woman i am today!
Join Date: Jan 2011 Location: Vancouver DT
Posts: 4,322
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...pretty sure that means wifi or network data isnt on?.
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Fly Your Own Flag.
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11-22-2015, 08:25 PM
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#3 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
Posts: 20,721
Thanked 12,136 Times in 3,361 Posts
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| https://www.cerberusapp.com/help.php Quote:
"Problem communicating with your device" error
The device is not connected to the internet, or does not have a connection with Google servers. If it is switched on, you can send SMS commands to it from any phone - see the first two sections here. The commands sent from the website will be delivered to the device when it reconnects to the internet.
If you are testing the app, verify that the device is connected with Google servers:
- on Android 4-4.3, the 3G/4G/WiFi icon in the notification bar must be blue
- on Android 4.4 and later versions open the Quick Settings, the connection icon must be white (orange means the device is not connected, see here)
If the device is not connected with Google servers, then Cerberus can not receive the commands you send from the web dashboard. If it's connected, try to open Cerberus on the device, log in and select "Check GCM connectivity" in the configuration.
You could also try to install and configure Push Notifications Fixer (link) to have a better connection with Google servers.
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__________________ Quote:
Originally Posted by Godzira  Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
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11-22-2015, 09:28 PM
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#4 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,138
Thanked 2,069 Times in 867 Posts
Failed 642 Times in 183 Posts
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^ read that, but I have both wifi and data on. I can surf the web/use whatsapp and all.
Thats why I was confused ..
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
| | |
11-22-2015, 09:34 PM
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#5 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
Posts: 20,721
Thanked 12,136 Times in 3,361 Posts
Failed 1,848 Times in 413 Posts
|
Is the Connection Status green?  View Screen Capture
__________________ Quote:
Originally Posted by Godzira Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
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11-22-2015, 10:18 PM
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#6 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,138
Thanked 2,069 Times in 867 Posts
Failed 642 Times in 183 Posts
|
Edit: solved. location services were turned off.
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt
Last edited by tiger_handheld; 11-22-2015 at 10:26 PM.
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11-23-2015, 07:51 AM
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#7 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
Posts: 20,721
Thanked 12,136 Times in 3,361 Posts
Failed 1,848 Times in 413 Posts
| That was.... 
__________________ Quote:
Originally Posted by Godzira Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
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