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I'm pretty sure both parties have learned their lesson..
OP - never cheap out on things you value and expect quality work otherwise you'll pay x2 to get it done properly.
DK - never take on and accept a "quick" side job for extra $$ and jeopardize the possibility of degrading your "quality" work reputation and company name.
IMO just leave DK alone as im sure majority of his offensive replies were posted out from frustration and he felt the need to play the defense card with everyone bashing on him. Given the circumstances, could DK have been more professional about the situation and posts? Totally, because especially as the owner of the shop, your attitude and negativity significantly reflects on the service that you and your business provides. In addition Dk, you could have also "gone the extra mile" to do the job "right" the first time with proper techniques rather than doing it all over again and to deal with this BS because in the end, it's not worth degrading your company name for a micky mouse job. For now, just smarten up and act more professional as your future posts continues to represent your company name.
Sounds like DK is the type of shop that will apply the paint for you; they don't mix their own paint and will do a mediocre job at it. And if u complain, then you'll get comments like, "u get what u pay for".
Moral of the story- u often times get what you paid for.
But DK, u really did do a shitty job on the lip especially since youre a shop, even if only $100 was charged to the customer. Plus your attitude is kind of an ass.
The customer was not polite with me in any way and I need to post positive replies to him and not speak my mind?
That's right. You need to bite your tongue, put on your best fake smile, and attempt to make them happy. I'm not saying that you need to let customers take advantage of you, but it's in your best interest to keep folks as satisfied as possible, especially since social media reaches people so quickly. Had your original response to the op been a simple explanation of the situation from your point of view, with an offer to make it right, I don't think we would be piling on you at all.
To use another example you gave (and this is simpler than your situation but I'll use it anyways), I could care less if someone served me the wrong drink; mistakes happen. But if they called me names, made excuses, and said my business, and the business of my friends, didn't matter, then we would have a problem.
Also keep in mind that I, and many others, don't want to see your business fail. I think being a business owner would be a really tough job and I have respect for anyone trying to make a living on their own. But a huge part of that success will come from how you treat people, and especially how you respond when they get prickly. Make mistakes, learn, and improve; it's a never ending cycle that makes you a better person with a better business. Good luck, I hope you can turn things around!
I will have to disagree on that point. Look at OP pictures again, it looks like complete shit. Even for a low price, it shouldn't be that bad.
Correct me if I'm wrong but $120 for a front lip "paint job" is only a quarter of the actual cost compared to a reputable body shop. Most quality shops charge $400-/+. We can't really expect much because $120 just barely covers up for the paint materials and shop supplies itself, so I wouldn't be that surprised as preparation work was never done properly. However, there were no excuses for the large amount of drips and uneven coverage as that had nothing to do with preparation work and unfortunately, that was the exact quality of work I received 6 years ago when I paid $150 for a respray on my civic's front bumper. I took that as a lesson learned because you really do get what you pay for and sometimes worse.
Just out of curiosity, Dk/OP was there ever a receipt printed/received?
Correct me if I'm wrong but $120 for a front lip "paint job" is only a quarter of the actual cost compared to a reputable body shop. Most quality shops charge $400-/+. We can't really expect much because $120 just barely covers up for the paint materials and shop supplies itself, so I wouldn't be that surprised as preparation work was never done properly. However, there were no excuses for the large amount of drips and uneven coverage as that had nothing to do with preparation work and unfortunately, that was the exact quality of work I received 6 years ago when I paid $150 for a respray on my civic's front bumper. I took that as a lesson learned because you really do get what you pay for and sometimes worse.
Just out of curiosity, Dk/OP was there ever a receipt printed/received?
Since when did shops charge 400$ to paint a "lip"
In that logic a front lip Is 4-5 times the size of a bumper so your saying a bumper will cost 1600-2000$ from a reputable shop
This is how I see it
It's clear DK saw how small the lip is and he saw a profit margin (even @ 130$)
But when he failed on the job he didn't bother to fix it because in his own words he looked like a kid ( he didn't expect a backlash)
Backlash happened and now DK is offering a fix (good on dk)
If i was OP I would go back to get that "Free fix" he pretty much won
I will assume you don't take much pride in your work. How could you even let such shitty work leave your business? Regardless of how much was paid for the job. I mean come on lets be real here.
Even though I am disappointed about all that’s happened. This thread wasn’t made to destroy his business, only to warn others and for him to learn.
The main issue with DK was that he would not take responsibility for his work. Damir knew there was repair work done before, so he could blame all his mistakes on me. Also I knew I had to make a review when I found out this didn't only happen to me.
I have already dropped the lip off at another shop, which I have confidence they’ll do a much better job.
Personally, I can never trust him again. Though I do hope he gets his act together, and good luck to his business.
Quote:
Originally Posted by i-vtecyo
Correct me if I'm wrong but $120 for a front lip "paint job" is only a quarter of the actual cost compared to a reputable body shop. Most quality shops charge $400-/+. We can't really expect much because $120 just barely covers up for the paint materials and shop supplies itself, so I wouldn't be that surprised as preparation work was never done properly. However, there were no excuses for the large amount of drips and uneven coverage as that had nothing to do with preparation work and unfortunately, that was the exact quality of work I received 6 years ago when I paid $150 for a respray on my civic's front bumper. I took that as a lesson learned because you really do get what you pay for and sometimes worse.
Just out of curiosity, Dk/OP was there ever a receipt printed/received?
I still wouldn’t pay $400 for a lip repaint. I paid $120 for labour/primer and another $40 for the paint which is a cheap price, but not for a job that looks like this.
There was no receipt from DK, I only have the receipt from Lordco for the paint.
Even though I am disappointed about all that’s happened. This thread wasn’t made to destroy his business, only to warn others and for him to learn.
The main issue with DK was that he would not take responsibility for his work. Damir knew there was repair work done before, so he could blame all his mistakes on me. Also I knew I had to make a review when I found out this didn't only happen to me.
I have already dropped the lip off at another shop, which I have confidence they’ll do a much better job.
Personally, I can never trust him again. Though I do hope he gets his act together, and good luck to his business.
I still wouldn’t pay $400 for a lip repaint. I paid $120 for labour/primer and another $40 for the paint which is a cheap price, but not for a job that looks like this.
There was no receipt from DK, I only have the receipt from Lordco for the paint.
Okay, maybe I overestimated the price of a front lip respray by a little bit and missed the total amount of $160 because in DK's post, he wasn't clear that you had to pay for the paint as well on top of the $120, instead he made it seem like it was $100-ish.
Now did you not get a receipt because you were trying to avoid tax and paid by cash or was it because he didn't provide one to you? Regardless, you should ALWAYS obtain a copy of the receipt of any work as proof of legal document. Otherwise, assuming that this was a "under the table" deal, shady shops and bad business owners will not feel the need to do the work properly as both parties are trying to benefit from each other by cutting corners. With that being said, if I were you, I would have given him a second chance to redeem himself for the crappy paint job that was done, given that eventually he was willing to pay for the paint himself, which should have been offered after the initial screw up. In the end, I hope both of you two learned something from this experience and how to avoid similar recurrence in the future.
Like OP, I had the same bad experience at DKcustoms. I was going to hold off on making a post or even sharing the experience since I was to bring the car back a third time to resolve the issues. However, I've decided to refuse to bring it back. If he's not going to fix it right the 2nd time, he's not going to take his time to resolve it the 3rd time. I am sure Damir would be delighted to hear that. Damir, all I ask is you take down my cars photos.
Most of what was said here holds true of DK. Does little to no prep, drips, uneven base/clear, rushes the job, paint dust all inside interior, has no respect for your car. I was shopping around for full paint jobs. DK was one of them and he asked 1500 for the job and quoted 'It will look amazing'. He later offered an additional 25% off if I brought the car in mid Jan instead of spring time. When I brought the car in I was refused the 25% off. My thought was he'd do a better job anyways so continued with it. Baited and switched I guess. I ended up paying 1900 in the end however. I could care less about how much I paid. It was that lie to get me in the door and the lack of workmanship and respect for my trust, time and patience. I do appreciate the areas that aren't fucked up though.
Damir, trust that I am not out to get you. Do things right the first time and your customers won't have a reason to complain. You may be booked till April but shit like this is going to catch up with you and you're going to be out of business quicker than you think.
Now a few photos to share...
I am sanding down the clear runs as I type this out. lol
dvst8
Is there any qualifications to do this type of work? Bcit? Apprentice program. Also he said he's not a icbc shop so who holds them accountable for their work. I know icbc shop they are held accountable by icbc. But 1500$ is cheap. Seems like someone just decided to do this one day and post on Craigslist quote them cheaply and they will come.
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Totally agree with.... get what you pay for. However a coworkers friend vouched for DK and the shop was only a few blocks away. What could possibly go wrong right? I took my chances and took a loss. Moving along..
If I paid double the amount, would the quality have been better? DKCustoms defines 1500$ paint job as amazing. I don't know what a would define a 3k paint job. Amazingly amazing?
Nooooo as a fellow rotary owner this makes me so sad. That colour looks phenomenal on FDs, good luck on fixing his shitty work! (nice car btw!)
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as a fellow rotary owner this makes me so sad. That colour looks phenomenal on FDs, good luck on fixing his shitty work! (nice car btw!)
