Parent's car damaged before taking delivery

[68style]

Originally Posted by Hehe

I think it's not about the fact of dealership delivering cars with damages but rather the lack of willingness to take responsibility from the dealership.

If the dealership has made clear with full disclosure about the condition of the car as well as actively pursuing ways to solve the discovered problem fair and square, I doubt anyone would have a second thought.

But they are basically asking OP to take a car (and incompetent enough to actually have damage on the second attempt)and not budge. Mind you, this is for something worth 20K+. Heck, if I encounter any problem at a restaurant on a plate worth just $10, the restaurant would replace it with a new dish and even give me discount on it, let alone something that's worth 2000times as much.

Where are you getting this idea from?

They offered him a loaner for a few days while they fix the damage... he won't budge because he doesn't want a car that's had paintwork done on it... but that's actually absurd because, as Berz and others have pointed out already, dealerships fix tonnes of damage on cars before they're delivered and you never ever even know about it... so what difference does it make just because you know about it now?

As far as I'm concerned, the only inconvenience is time wasted while it's at the bodyshop. Does that warrant compensation? Maybe... personally I'd not care as long as it's right when I get it or I'd ask to transfer one in from another dealer... which they did... but that one had damage too... Bad luck.

I have no idea why he didn't just wait a few days for the car to get the repairs made to it. It's not a big deal and it happens all the time without anyone ever knowing about it.

[BaoTurbo]

Originally Posted by Berzerker

Just a hypothetical here.... what if.... The dealership caught the damage to the original civic, and repaired it prior to your purchase. They have no obligation to disclose this. You then buy the vehicle, repaired from dealership, and go on and live a long happy life with your new civic.

No different than letting them fix the damage after you purchased it. Either way it was a fix up. You think they are going to declare to the next person they fixed the scratches? You think the next person will even know?

Berz out.

This can likely be possible as well.

I just took delivery of a 2018 Honda Civic LX at Richmond Honda and I am in the car industry myself. Not defending them but I did see a scratch on the car when I took delivery, however I knew these things happen since these cars pass through many hands. If it's minor I would want it fixed but none more since I would probably get another scratch elsewhere down the road.


Good luck and I hope it gets resolved in the end.

[twitchyzero]

Originally Posted by Hehe

I think it's not about the fact of dealership delivering cars with damages but rather the lack of willingness to take responsibility from the dealership.

how's the dealership not taking responsibility?

1. client notices issues
2. client notifies dealership
3. dealership offers fix while providing loaner car
4. client denies
5. dealership wants to make client happy, offers a brand new one with identical specs/options with a 2-3 lead time
6. client still would not budge

I'm super anal OCD and have been down that rabbit hole...with many cases similar to OP's

got a nice TV with dead pixels, said I will not take any defects with a flagship product. Samsung said few dead pixels (which wasn't even noticable at my viewing dsitance) is not grounds for warranty. dozens of phone calls, e-mails, even made noise to their CEO and finally we got a on-site warranty on the way. The second panel had dirty screen door effect. Am I supposed to tell the repair guys to come back with a 3rd panel?

I've learned to just live without 100% perfection...inanimated object or otherwise...not worth stressing out over. I encourage OP to do the same, with the exception if that this is a car that he's 'gifting to his parents for retirement or sthing equally sentimental.

[gilly]

What if the civic is a lease vehicle? They will get charged for those scratches when they return the car. This is unacceptable for a brand new car.

[Spoon]

If the tables were turned and you were selling your car to the dealership with undeclared repairs. I'm sure most of the people here will have no problem telling the dealer that the car's never been in an accident.

[originalhypa]

So many fails in this thread. It's like a twisted pantie convention. This city becomes a whiny little bitch fest come December 1st.

I still side with the OP though.

[Lomac]

Originally Posted by originalhypa

So many fails in this thread. It's like a twisted pantie convention. This city becomes a whiny little bitch fest come December 1st.

I still side with the OP though.

You're just a grumpy old man, unable to cope with being around a bunch of young 'uns.

[hud 91gt]

I'm sorry. Car's are expensive. If the dealership want's to fix the damaged vehicle before I own it and I don't notice discolouration between panels. So be it. But if I spend 30k+ on a new vehicle and see damage. I'm expecting a new vehicle, not an open box item on the discount shelf at future shop.

Maybe it's because i've personally never bought a new vehicle, but I went through the whole process with my fiancé. I went over the vehicle and saw a few specs on the paint. By the time she signed the paper work, those specs were gone and it was as new. A new paint job is not new. It will never be the same as it was at the factory.

BTW, the second vehicle damage looks like damage early on. I'd assume a rub like that could only happen when the paint was still quite soft. Pre-PDI

[LP700-4]

I don't think anyone's disagreeing with OP here. He bought a new car, so he should receive a car in new car condition. Im sure we all understand that part. There were defects/damage on his car, therefore the dealer promised to fix it at no charge along with providing a loaner vehicle so the customer would have transportation before the car comes back in perfect condition. The inconvenience? Maybe having to drive to the dealer twice. Big deal.

Yet OP and everyone here thinks that's completely outrageous and the dealer might as well be giving them a used unit.

[bcrdukes]

Things I have learned from reading this thread:

1. Don't buy a new car. Ever.
2. hypa is getting shit on. (Ouch.)
3. Probably one of the most dramatic threads for 2017. It's been a pretty dull year on RS.
4. Make me mod again.

To the OP - good luck on whatever the outcome may be.

[twitchyzero]

reading a thread on Friday night about some scratches on a Civic that has gone 4 pages

[Scotsman]

Ch28,

Any update?

Hopefully it's all getting resolved to your family's satisfaction

[originalhypa]

Originally Posted by bcrdukes

Things I have learned from reading this thread:

1. Don't buy a new car. Ever.
2. hypa is getting shit on. (Ouch.)
3. Probably one of the most dramatic threads for 2017. It's been a pretty dull year on RS.
4. Make me mod again.

To the OP - good luck on whatever the outcome may be.

Don’t cry for me, Argentina. Besides,it’s nothing more than the angry ramblings of a bunch of snowflake millennials who miss their mommies.

Except Lomac, he’s awesome.

[kross9]

better question which car that comes off of the boat doesn't get a form of repair... should ask to see the PDI work too when it went thru service. Damaged wheel bearing scratched wheels, sidewalls gauged? the list goes on.

Regardless of how new your car is and how expensive it'll always be the same.

Be it a Civic or a RR Wraith.

And that matters is how the dealership takes care of it prior to delivery or after with the customer.

[conandoyle]

Just ask for the new brand car, problem solved. Make sure odo is under 100km. If you are picky I would say under 50km

[twitchyzero]

Originally Posted by conandoyle

Just ask for the new brand car, problem solved. Make sure odo is under 100km. If you are picky I would say under 50km

did you read anything past the first post?

[conandoyle]

Originally Posted by twitchyzero

did you read anything past the first post?

Yep, he got another damaged car for replacement.

He can
1. Request another brand new civic until its brand new without any damage.
2. Take all the deposit back and try another dealer
3. Make a complaint to The Vehicle Sales Authority of BC

If it's me, I will skip the 1 step, and do 2 and 3.

[DragonChi]

LOL, I don't think you did read the whole thread.

The dealer is refusing a refund because they signed papers already.

Still waiting on a opdate though.

I can see a third replacement car being ordered. Although, dealerships give discounts for damages to their cars, it's not unheard of.

[Hondaracer]

a buddy of mine that just bought a brand new 4 runner said Toyota laid out the whole situation of getting a refund for him up to 30 days after taking possession on the vehicle, virtually regardless of the scenario..

not sure if it was just a smoke screen or what but not getting the money back right away after that first discussion really puts the dealer in bad light imo

[Ch28]

My parents ended up going back to the original car with the scratches and hood dent. They already fixed the hood dent when we went back the next day, and it looked perfectly fine with no marks left on it. Parents decided that they could wait for another car, because the replacement car was obviously scratched the fuck up, but it wouldn't guarantee that they'd get one without defects. I laid out the pros and cons of the situation and they just decided that it wasn't worth the hassle.

The dealership agreed to fix the scratches, provide a courtesy car while it's in the shop, lifetime oil change for $470 (down from $799), an additional tank of gas when the first tank goes empty, and 2 more of the Honda wash kits.

We understand that shit happens, but it's how you deal with it that really determines whether you're instilling confidence with us. Had the replacement car been brand new like it was agreed upon then it would've cost them less money. It was really how the financial business manager went back on his word 15-20 minutes after telling us that he'd be able to get us a refund that really fucking pissed us off. I'm sure that most, if not all, of you would feel the same if you were in our shoes.

I have to admit that our salesman, Travis, did a great job at correcting the situation given that he's only a salesman. There's only so much you can do when you have to ask your superiors to help 'fix' the situation that was no fault of yours.

Was our car buying experience enjoyable? Fuck no.
Could they have treated us without lying (business manager)? Absolutely.
Are we glad that we finally got our car and got this over and done with? Definitely.

[twitchyzero]

$500 up front for oil changes...wow
at least it sounds like your parents will keep it for good

[Ch28]

Originally Posted by twitchyzero

$500 up front for oil changes...wow
at least it sounds like your parents will keep it for good

They never cared to look for an honest mechanic (heard too many horror stories of bad mechanics) so they always bring the car back to the dealership. The lifetime oil changes will pay itself off in a few years, so they decided to go for it.

[1BADMR2]

Sounds like the scratches and dent were easily removed on the original car. Happy to hear that the salesman and dealership stepped up for the inconvenience and BS in the new car buying experience. I still think they could have done better by giving your parents a few free services but what is done is done.

Most business office managers are crooks especially with upselling add ons when signing the paperwork (ie: extended warranty pricing, rust protection, etc.)

[underscore]

Originally Posted by Ch28

They never cared to look for an honest mechanic (heard too many horror stories of bad mechanics) so they always bring the car back to the dealership. The lifetime oil changes will pay itself off in a few years, so they decided to go for it.

Most of the horror stories of bad mechanics that I've heard/dealt with myself are from dealerships. I wouldn't let a dealership touch my vehicle unless absolutely necessary, but then again I don't own anything with a warranty I have to worry about being voided by a sleazy dealer.

[SupraTTturbo2jz]

you have no idea how many "brand new" cars I fix daily that has paint and dent damage straight from factory and off the transport trucks. Some dealerships care to check them and repair them before selling. These are bmw M cars, porches, mercedes, and other high end models in the $100-$200k plus bracket. They hide it all from the consumer unless you catch them and if you know what you're looking for... only Some have a keen eye on these things

In the end, its your hard earned money, doesnt matter if its a civic. Shoulda walked out until they at least fix it or get you something else. They dyin for sales in the winter and will do anything