| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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07-03-2022, 10:43 AM
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#26 | | Rs has made me the woman i am today!
Join Date: Sep 2006 Location: Vancouver
Posts: 4,156
Thanked 1,345 Times in 589 Posts
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Professionally the dealership should just mention in the comments, please contact so and so or call so and so, to rectify any issues/concerns. Only idiots would threaten publicly and write such a comment for everyone to see.
It's like what is their legal team really going to sue for? The buyer for talking about shady work practice? It seems like this day and age, still get idiots like these that still throw the litigation books against people like candy. Is it worth their time? No. Will they lose business? Likely not. If they can't accept any negativity, then don't even have a google review up.
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07-03-2022, 10:57 AM
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#27 | | Rs has made me the woman i am today!
Join Date: Apr 2013 Location: revscene
Posts: 4,180
Thanked 4,723 Times in 1,589 Posts
Failed 163 Times in 62 Posts
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Originally Posted by Euro7r  If they can't accept any negativity, then don't even have a google review up. | That's not how Google My Business/Places work. Even if they didn't make their GMB profile, anyone else could make it for them and make reviews on it. The only difference is that by taking ownership of the GMB via sending in business docs, it allows a business to use GMB as a sales tool (posts, images, Q&A, etc).
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|| 18 FK8 | R-18692 | Rallye Red | 6 MT ||
|| SOLD 97 E36 M3 Sedan | Arctic Silver | 5MT ||
|| RIP 02 E46 330ci | Schwartz Black II | 5MT | M-Tech II | Black Cube | Shadowline | Stoff Laser/Anthrazit ||
|| RIP 02 E46 M3 | Carbon Black | 6MT ||
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07-03-2022, 01:33 PM
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#28 | | Rs has made me the man i am today!
Join Date: Dec 2003 Location: VANcity East
Posts: 3,424
Thanked 361 Times in 186 Posts
Failed 25 Times in 14 Posts
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Although my experience with Signature Mazda isn't as severe, its still a negative one.
1) Back in 2018, I went with my wife to look for a Mazda 3 hatchback. Walked in, no one came and greeted us. We asked front desk for a salesperson to come, waited for 5-10mins, no one showed up. Out the door we left. Went to Freeway Mazda in Surrey instead and were greeted with much better customer service and happily got our car there.
2) fast forward to this year. We wanted to get a SUV this time and wanted to check out the CX-5. Since we were already in Richmond, might as well go in and see. Same thing. No one came to greet us. Off we went back to Freeway Mazda again. In the end, we got a CRV instead.
Maybe I should post my experiences with them on Google so they can threaten me with their BS law suite as well.  | 
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07-03-2022, 02:55 PM
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#29 | | 14 dolla balla aint got nothing on me!
Join Date: Mar 2010 Location: Burnaby
Posts: 650
Thanked 488 Times in 122 Posts
Failed 84 Times in 15 Posts
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Originally Posted by 68style That was them too... there was some issues with a BR-Z they said had been to auto-x too if I remember correctly... that might have been a girl as well | this was the Wolfe Subaru on Boundary
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07-03-2022, 09:58 PM
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#30 | | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,424
Thanked 3,327 Times in 1,460 Posts
Failed 238 Times in 63 Posts
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I bought my Mazda 3 there before COVID and it was a pretty good experience other than the fact the salesperson drilled the license plate into the diffuser instead of the marked holes like an idiot. Took me a while to realize why my license plate looked off until I saw another one on the street.
I then took my car there for a scheduled servicing and I'm pretty certain someone there took my rear dashcam from the center armrest storage area that I was planning to install (ran out of time to do the rear). I haven't gone back since due to the soured experience and since then haven't left anything in my car during any type of servicing.
I go to Metrotown Mazda now for my servicing and any random OEM parts. They got a really nice lady working at the reception there.
__________________ Quote: | Owner of Vansterdam's 420th thanks. OH YEAUHHH. | Quote:
Originally Posted by 89blkcivic Did I tell you guys black is my favourite colour? My Ridgeline is black. My Honda Fit is black. Wish my dick was black........ LOL. |
Last edited by Razor Ramon HG; 07-03-2022 at 10:05 PM.
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07-04-2022, 02:33 AM
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#31 | | Banned (ABWS)?
Join Date: Oct 2004 Location: Vancouver
Posts: 19,284
Thanked 4,049 Times in 1,727 Posts
Failed 434 Times in 211 Posts
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Originally Posted by Razor Ramon HG I bought my Mazda 3 there before COVID and it was a pretty good experience other than the fact the salesperson drilled the license plate into the diffuser instead of the marked holes like an idiot. Took me a while to realize why my license plate looked off until I saw another one on the street.
I then took my car there for a scheduled servicing and I'm pretty certain someone there took my rear dashcam from the center armrest storage area that I was planning to install (ran out of time to do the rear). I haven't gone back since due to the soured experience and since then haven't left anything in my car during any type of servicing.
I go to Metrotown Mazda now for my servicing and any random OEM parts. They got a really nice lady working at the reception there. | I go to Metrotown Mazda too. I bought my car there and have that zoom pass so I take my car there for regular services. I know who you're talking about at the receptionist. She's friendly and never gives me an attitude. Can't say the same about some other dealerships.
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07-04-2022, 09:10 AM
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#32 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Oct 2007 Location: Vancouver BC
Posts: 22,094
Thanked 9,862 Times in 3,920 Posts
Failed 881 Times in 421 Posts
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wasn't a fan of metrotown, both sales and service
freeway for service and would buy from wolfe again
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07-04-2022, 08:16 PM
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#33 | | Willing to sell body for a few minutes on RS
Join Date: Mar 2002 Location: Victoria
Posts: 10,552
Thanked 4,973 Times in 1,835 Posts
Failed 185 Times in 100 Posts
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I bought my car from Signature back in '09.
They offered me free first service, so I took them up on it. Arranged them also to do a TSB on the front cowl seal while they were at it.
Picked up the car and when I got home noticed oil was overfilled by nearly a full litre, and the paint in areas around the the old seal was all chipped (some idiot just pried against the seal and paint with a flathead to get the clips off)
Never again.
Now the parts guys at Pacific Mazda here on the island, those guys are solid.
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07-04-2022, 10:17 PM
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#34 | | Diagonally parked in a parallel universe
Join Date: Mar 2011 Location: NYC
Posts: 1,455
Thanked 1,416 Times in 489 Posts
Failed 57 Times in 15 Posts
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Mans grossed my friend's mum by like 8k.
Somehow they worked the numbers and boosted the lease residual value by 8k as well?
Former Vancouver Kia mans be running the show there
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07-05-2022, 08:30 PM
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#35 | | My homepage has been set to RS
Join Date: May 2008 Location: Lala land
Posts: 2,184
Thanked 217 Times in 118 Posts
Failed 45 Times in 20 Posts
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Originally Posted by AzNightmare lol, this random review... 
This is the review in question:  | Wonder if its the same Francis Tan that works at Audi downtown Vancouver ? https://www.audidowntownvancouver.ca/en/staff-listing
A few of my friends got their Audi from him. Good guy.
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07-06-2022, 08:03 AM
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#36 | | Everyone wants a piece of R S...
Join Date: Sep 2017
Posts: 351
Thanked 235 Times in 110 Posts
Failed 12 Times in 2 Posts
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It makes me wonder what kind of proof they have that Francis got his friends to post negative reviews. https://www.bbb.org/ca/bc/richmond/p...da-0037-111309
I am thinking of cancelling my deposit/order and take my business elsewhere. But I feel like I would have to start from scratch after waiting for 3 months+  | |
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07-06-2022, 09:52 AM
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#37 | | Orgasm Donor & Alatar owned my ass twice!
Join Date: Aug 2007 Location: Paradise, BC
Posts: 6,874
Thanked 6,578 Times in 2,657 Posts
Failed 253 Times in 139 Posts
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If you are just getting a car from them, there should be nothing wrong with that. At the end of the day, they are still going to sell you the car, at the price that you have already agreed to.
If you are concerned about the quality of their service, just take your servicing to another dealership.
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07-06-2022, 10:06 AM
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#38 | | I STILL don't get it
Join Date: Jun 2015
Posts: 458
Thanked 538 Times in 161 Posts
Failed 8 Times in 7 Posts
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Just make sure to tell them where they can shove their 'VIP' plan.  | |
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07-06-2022, 10:07 AM
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#39 | | I *heart* Revscene.net very Muchie
Join Date: Sep 2007 Location: Vancouver
Posts: 3,918
Thanked 1,825 Times in 523 Posts
Failed 276 Times in 88 Posts
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I bought my cx5 from Richmond Mazda and had no issues with sales or service.
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07-06-2022, 10:10 AM
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#40 | | Everyone wants a piece of R S...
Join Date: Sep 2017
Posts: 351
Thanked 235 Times in 110 Posts
Failed 12 Times in 2 Posts
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Originally Posted by Dbone Just make sure to tell them where they can shove their 'VIP' plan. | I tried, but that was a non-negotiable. They also tried to pass off a dealership fee as an "Excise Tax". I had to argue to get reimbursed for that. Buyers beware.
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07-06-2022, 10:15 AM
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#41 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
Posts: 16,488
Thanked 17,071 Times in 5,704 Posts
Failed 289 Times in 185 Posts
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Ugh, should have walked away just based on that at the time
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07-06-2022, 10:21 AM
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#42 | | Everyone wants a piece of R S...
Join Date: Sep 2017
Posts: 351
Thanked 235 Times in 110 Posts
Failed 12 Times in 2 Posts
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Originally Posted by 68style Ugh, should have walked away just based on that at the time | That was after my parents were "forced" to finance their car at OpenRoad, so by that time, my dealership expectations were kinda low. Might just bite the bullet and pop over to another Mazda dealership this weekend to put down another deposit. Doesn't hurt, right? 
Last edited by jaaagman; 07-06-2022 at 10:27 AM.
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07-06-2022, 10:30 AM
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#43 | | Performance Moderator
Join Date: Jun 2001 Location: Richmond
Posts: 16,488
Thanked 17,071 Times in 5,704 Posts
Failed 289 Times in 185 Posts
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Many moons ago my sister and my dad got talked into buying a Protege5 that had these weird baseball stitched leather seats in it at Signature Mazda... massive upcharge for these silly seats and I looked over the financing numbers and there were all sorts of hidden charges, I used that consumer cooldown law or whatever it was called to take it back to them and make them refund the whole car. Was quite a fight, but eventually got my way lol
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07-06-2022, 12:11 PM
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#44 | | Where's my RS Christmas Lobster?!
Join Date: Feb 2008 Location: vancouver
Posts: 897
Thanked 60 Times in 42 Posts
Failed 66 Times in 18 Posts
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Originally Posted by jaaagman It makes me wonder what kind of proof they have that Francis got his friends to post negative reviews. https://www.bbb.org/ca/bc/richmond/p...da-0037-111309
I am thinking of cancelling my deposit/order and take my business elsewhere. But I feel like I would have to start from scratch after waiting for 3 months+ | WOW
so many bad reviews on better business bureau....
Try getting your deposit back, hopefully you don't get sued  | |
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07-07-2022, 11:02 AM
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#45 | | My homepage has been set to RS
Join Date: May 2008 Location: Lala land
Posts: 2,184
Thanked 217 Times in 118 Posts
Failed 45 Times in 20 Posts
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Originally Posted by Traum If you are just getting a car from them, there should be nothing wrong with that. At the end of the day, they are still going to sell you the car, at the price that you have already agreed to.
If you are concerned about the quality of their service, just take your servicing to another dealership. | If its a lease, just read your lease contract so they don't jam any of their bogus fees or extended warranty into it  | |
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07-08-2022, 03:21 PM
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#46 | | RS has made me the bitter person i am today!
Join Date: Feb 2013 Location: Vancouver
Posts: 4,865
Thanked 7,763 Times in 2,315 Posts
Failed 409 Times in 181 Posts
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sooooo are we all 1 starring these guys?  | |
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07-09-2022, 06:16 PM
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#47 | | Where's my RS Christmas Lobster?!
Join Date: Feb 2008 Location: vancouver
Posts: 897
Thanked 60 Times in 42 Posts
Failed 66 Times in 18 Posts
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Originally Posted by meme405 sooooo are we all 1 starring these guys? | I don't want to get sued  | |
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07-12-2022, 08:15 PM
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#48 | | My homepage has been set to RS
Join Date: May 2008 Location: Lala land
Posts: 2,184
Thanked 217 Times in 118 Posts
Failed 45 Times in 20 Posts
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07-15-2022, 11:11 AM
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#49 | | Where's my RS Christmas Lobster?!
Join Date: Feb 2008 Location: vancouver
Posts: 897
Thanked 60 Times in 42 Posts
Failed 66 Times in 18 Posts
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Originally Posted by blee123 | My buddy also got a Audi from him before, good guy.
Not sure if its him in this article with Signature Mazda
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07-16-2022, 07:47 PM
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#50 | | My homepage has been set to RS
Join Date: Sep 2010 Location: Coquitlam
Posts: 2,030
Thanked 1,382 Times in 416 Posts
Failed 73 Times in 29 Posts
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They're the #2 Mazda dealer in Canada for Sales Volume. The GM is gunning for #1 in Canada.
I actually bought my first car brand new from there in 2012 but have never stepped foot there since. My partner bought her CX-30 from Destination but only because I personally know a few people there. The Sales team at Destination are fantastic. The Service team wasn't when they had a particular Service Manager in power... I believe there are different people in charge there now.
I agree with Traum though.. regardless of who you buy from, you're hopefully getting the exact car you want at the price you wanted. Of course good customer service is expected. Aside from that, after-sales service can be done anywhere. Years ago, I heard Wolfe was the best for after-sales but I don't know what the word on the street is today.
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