KRZR K1m: can't access my voicemail, password won't detect

[AzNightmare]

I'm with Telus, and whenever I go to my Voicemail, and it asks me,

"Please enter your password"

So I key in my 4 digit password, the numbers show up on my phone, but nothing happens.

Then after a few seconds, it will say "Hello, are you still there?"

I haven't been able to access my voicemail since I got this new phone.

Is there some setting on this phone, like touch tone or whatever it's called??

[kayceeee]

Go to settings..initial setup..dtmf..and choose either short or long..restart phone and try to access it

[AzNightmare]

^ Thanks a lot.

I was debating whether to just go out to a Telus store and have them "fix" it or just make a post on RS.

You just saved me an unnecessary trip to Telus. Thanks.