REVscene - Vancouver Automotive Forum

+Kardboard+ · 09-21-2009, 12:46 PM

So what about those on retentions? Ugh... Mind you, we're getting a good enough deal that SAF is hardly an issue (if it's there at all), but poor people who are on existing non-retention plans. Think of how much "time is money" they're gonna have to spend to either switch to these new plans or yell at them for retentions!

Quote:

Rogers has been putting customer service as a key priority over the past few months and it might finally be paying off for some customers. We’ve been forwarded some upcoming changes to their customer billings, effective October 5th, 2009. We are finding out more about this but here is what we can let you know so far:

“We’re making these changes in response to customer feedback and to provide customers with additional value.

These new plans come into effect on Oct. 5 for new customers. Existing customers can choose if they want to remain on their existing plans or take advantage of the new ones.

There are three main changes:

1) New customers (or existing customers who choose to migrate to the new billing plans) will benefit from three services that will now be included in their plans: Call Forwarding, Call Manager and WhoCalled.

2) The total price that customers on new plans will pay will be about the same. The exact amount of this difference varies depending on where customers live based on government charges in their area. In return, new and eligible customers will receive $11 worth of services with Call Forwarding, Call Manager and WhoCalled included in the total price of their bills.

3) Customers on the new rate plan will not see a System Access Fee on their bills. They will see a Government Regulatory Recovery Fee. This fee will vary based on government fees where customers live. This fee doesn’t represent new charges, but we’re indicating the total costs that go to government in order to make our bills easier to understand.

The three additional features included in new plans are:
- Call Forwarding $3 value Forward your calls to another phone and never miss a call again
- WhoCalled $3 value: Always know when someone has attempted to call you
- Call Manager $5 value (for Shared/Pooled Plans) Provides complete flexibility in setting up control over how the phone is used

We have been told that the “The Government Regulatory Recovery Fee ranges from between $2.52 and $3.49/line/month, depending on whether provincial 911 fees are applicable.”

http://mobilesyrup.com/2009/09/21/ro...-recovery-fee/

LC21 · 09-21-2009, 03:16 PM

GIMME DATA to recovery my SAF =D

!MiKrofT · 09-21-2009, 03:39 PM

Hmmm I pay a 6.95SAF though.. does that mean it goes down next month?

InvisibleSoul · 09-21-2009, 04:45 PM

Quote:

Originally Posted by !MiKrofT

Hmmm I pay a 6.95SAF though.. does that mean it goes down next month?

I think only people starting new contracts next month will see a change. Existing customers will have no change...

ienhz · 09-21-2009, 05:11 PM

Who Called is probably the most useless feature ever.

!MiKrofT · 09-21-2009, 07:35 PM

Oh.. boourns. Guess it works out the same more or less then.

smoothie. · 09-21-2009, 08:22 PM

Quote:

Originally Posted by ienhz

Who Called is probably the most useless feature ever.

once in a while it works really well

jtanner_ · 09-21-2009, 08:26 PM

Quote:

Originally Posted by smoothie.

once in a while it works really well

I have to agree... Although I find it annoying as shit sometimes... There are those times where someone is calling you and it for some reason doesn't go through, and you'll still receive a text saying you missed their call..

!Yaminashi · 09-21-2009, 08:41 PM

Quote:

Originally Posted by ienhz

Who Called is probably the most useless feature ever.

Its only good if your phone dies all the time or its off most of the time

misteranswer · 09-24-2009, 10:50 PM

Quote:

Originally Posted by bagel.tech

I have to agree... Although I find it annoying as shit sometimes... There are those times where someone is calling you and it for some reason doesn't go through, and you'll still receive a text saying you missed their call..

Because the who called function activates when a user reaches your voice mail.

I don't even have to actually call you. I just have to call your voicemail.

It's good if you frequent places with poor reception.

jackmeister · 09-25-2009, 12:53 AM

so basically instead of 6.95 SAF per month, you pay extra 5 + 2.52 a month?

so price hike and used the 3 features to sugar coat it? wow thats gay

+Kardboard+ · 09-25-2009, 12:57 AM

Quote:

Originally Posted by jackmeister

so basically instead of 6.95 SAF per month, you pay extra 5 + 2.52 a month?

so price hike and used the 3 features to sugar coat it? wow thats gay

More like -6.95+5+2.52 = 57 cents more than a plan now lol

jackmeister · 09-25-2009, 01:08 AM

lol 57 cents a customer (or even more) for like what 8 million customers? thats extra 4.5million per month in profit. not only that, many of those value packs already include those features (whocalled and call forwarding) so they're not really losing revenue in any circumstance.

like honestly, how hard is it for rogers to give "whocalled" to everyone for free anyways? just a check mark beside a box for everyone?

+Kardboard+ · 09-25-2009, 07:53 AM

A check mark, more resources into the infrastructure, more things to screw up , more people calling in to complain, more call centre resources required = moar co$t$

Yeah, business is a bitch, ain't it?

benjii · 10-12-2009, 07:10 PM

ugh, all my friends have switched to fido.. rogers=no good, the reception is so bad

winson604 · 10-12-2009, 07:42 PM

Quote:

Originally Posted by benjii

ugh, all my friends have switched to fido.. rogers=no good, the reception is so bad

Dude it's the same.

Iceman_2K · 10-18-2009, 04:01 PM

no idea where your friends are, but Rogers service is much better than Fido. I had way way way more drops in service on Fido than I do on Rogers, and service in places that I didnt' expect.