Ford Owners?
 

Anyone here with a Ford? Trying to find out which Ford dealers in the GVRD have a good service department.

I've got a couple of F350 PSD if that counts. I do nearly all the work myself. I think most of the dealerships are about the same.

Brown Bros? I don't personally own a ford but relative does and thats where they service them.
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Why not an independent shop?

warranty issues.

so far i've been told to avoid hallmark and metro.

I been to Coastal on terminal ave and Ocean Park Ford. Both are generally pretty good as long you don't ask stupid questions like "can I put synthetic oil in my engine? ppl said it's better".
Advisors at both locations are generally older gentlemen and which i suppose they all been there for a long time. As long you know what you are going there for and know your shit they are happy to serve you, definitely not noobie friendly.
I think at Ford, they sort of expect you to know whats going on with your vehicle or else go buy a Toyota, ok ok...maybe for truck owners :)

I have 3 Fords and always go to Coastal Ford Bby and one of them 2013 Escape Titanium was purchased there good people !

thanks for the replies everyone. i bought my car from ken evans ford in duncan back in the day and because i'm now in vancouver i can't go back there and was not sure where to go.

there is someone else here who said not to go to coastal because of a bad experience he had... i can't find the thread, but it was really bad. something about a heater core blowing up and dumping coolant all over the interior carpet after a repair.

I would recommend browns.

Yea I bought my gt from brown bros, good people there
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x2. i bought my truck at coastal, but get i get it serviced at ocean park because its so much closer to my house. both have good service departments.

I had nothing but the best from coastal ford lol, the truck came with the hottie who was doing all the paperwork for me. I bought the truck, she said "oh we can have it detailed for you, but youd have to pick it up tomorrow if you don't mind, so instead you can take my car". took her car. she had to call me later on asking what I was doing lol, she "forgot something" in her car. only for her to call me at 1am telling me to come to a club cause theres no cute guys there. I couldn't go...so she sent me pictures to entice me ;).

I love ford! :p

you lead a blessed life stewie :p

i was on another message board and was told there to avoid dam's ford-lincoln... i don't even know where that one is. surrey?

Yeah avoid Dams at all costs.

anyone have comments about key west ford? this is closer to work for me.

I would say key west ford, dams is good too.

thanks again everyone. i tried to do a google search but almost all the reviews are based on sales, not the service dept.

i'm going to give key west ford a shot since they are closest.

Key west has been good to me. Their sales/waiting rooms are a little worse for wear but they make up for it in service (for me at least) I've been going there for years for tire mounting/balance (they have a couple hunter roadforce balancers and are recommended by tire rack) Good service dept

Also bought a car from them haha.

Coastal is also good if you can't get to key west.

I don't know about the service dept, but if the sales dept is any indication avoid the fuck out of MSA Ford.

i went last friday but the person i need to speak to (because ford customer service care is now involved with my warranty issues) was already gone for the day (i was very late because of work). the place does look very old, but i hope that does not reflect on the work and service. i only spent a few minutes in the showroom... i was stupified at how much a roush mustang costs :o

hope to try again later this week.

but on a side note: there are two coastal fords? which one is better or are they pretty much the same?

If you're still looking, Coastal ford in Burnaby is a fantastic dealer.

is this where you get your car serviced?

there was a thread a few years back that i haven't been able to find here where an RS member vented his anger over his poor treatment at coastal over a warranty claim. for the life of me i cannot remember his screename, but it involved a defective heater core and coolant dumping into the footwell after they did not fix it.

but that was a few years ago and you are referring to now so...

Avoid Brown Bros at all costs! Went to them when I first moved here for service work on my SVT Focus. Too pricey and their level of knowledge is not very good. Delt with Stuart in BB Performance and I don't have the SVT any longer because of their work!
On another note, just purchased a Focus ST from Ocean Park (take that BB) and will let you know how it goes...

lol, pretty sure brown bros has an excellent level of knowledge of anything SVT, considering they are one of the best places to get a vehicle tuned in the lower mainland.

stuart is now on the dealership side service dept. apparently. he swapped with someone from the other side. not to familiar with his replacement.

ocean park is really far away for me but keep me informed.