Quote:
Originally posted by Gunn
fuck i hate it when someone calls for tech support right before the end of the day and then you end up staying an extra half hour (or more) talking to some asshole who has no idea what he's talking about, but thinks he does. yeah i'm talking to one right now... and he's really pissing me off. i don't see this conversation ending any time soon.
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just pretend you're higher up on the support ladder (or not on the support ladder at all) so they're meek. whenever there's a support call that i need to deal with, my co-workers go "hrm, sounds serious.... i guess... you'll need to talk to our... system administrator...". then leave them on hold for *minimum* 1 minute. this way they'll think they're getting their call passed way up the line and will be really intimidated. then, never say "how can i help you?" "thank you for holding", etc. when they explain the problem, go "hrm, lemme look at the mailbox/logs/files/whatever..." and type furiously for about 30 seconds, making sure to not say a word, or explain any of what you're doing. when fixed, go "ok, found it. should be working now." and offer no closing remarks. usually they won't even ask what the problem was and will actually be grateful.
hard to believe i get paid a decent wage to do the above. i don't do it to good customers though. just ones who call excessively and/or are arrogant. if you're too nice they'll feel like you OWE it to them to help them, for free, even if it's their problem is their own fault.