Quote:
Originally posted by Danch
In the call center business generally we have to say "Thank you for holding" "Anything else I can do for you?" " How MAY I ASSIST you today?" and other various forms of shit speech out there. If I don't say "Anything else I can do" 3 times, I'm fired, how's that for Convergy's eh?
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Yeah, luckily we're a smaller company. There's two of us doing support for our program, which over 400 companies in Canada use. We have complete control over the calls and support (we do sales, not telemarketing though... people call us, and other things as well). We're our own bosses basically... our boss doesn't monitor what we do... but I still don't treat people badly unless they treat me like shit first. Our boss always backs us up on any problems, so it's all good.