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abinga · 04-24-2006, 09:52 AM

Technical Service Representative
Customer Care Department
Nanaimo, BC

Shaw Cablesystems G.P., the leading entertainment and communications company, has an exciting opportunity for part time Technical Service Representatives in our Nanaimo office. Reporting to the Manager, Customer Care, the successful candidate will be accountable for providing technical customer service support to our Internet customers in a call center environment.

Accountabilities:

• Provide courteous and professional technical support to customers and technicians
• Troubleshoot technical issues with regards to computer configurations, PC hardware and software
• Work with minimal supervision on assigned tasks and provide assistance as required to other Technical Service Representatives
• Escalate technical calls to the Technical Service Representative 2
• Schedule and manage customer support work activities
• Promote the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience
• Various other duties as needed

Required Skills and Qualifications:

• Degree/diploma in computer technology complemented with one to two years work experience in troubleshooting computer and Internet problems
• Working knowledge of Windows 9x, Windows NT/2000, TCP/IP stack installation and troubleshooting
• Knowledge of UNIX and Macintosh would be an asset
• Previous sales experience is considered an asset
• Ability to work with others in a team environment as well as deal with the public
• Excellent communication skills, both written and oral
• Ability to work various shifts including weekends, evenings, and statutory holidays
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Interested applicants are invited to submit a resume and cover letter by May 2, 2006 to:

Manager, Customer Care
4316 Boban Drive
Nanaimo, BC V9T 6A7
Fax: (250) 760-1998
Email: nanaimo.jobs@sjrb.ca

Please quote the job title in the subject line of the email.

04-24-2006, 09:52 AM	#37
abinga Retired Mod Join Date: Aug 2002 Location: Grande Prairie Posts: 9,159 Thanked 10 Times in 6 Posts Failed 0 Times in 0 Posts	Technical Service Representative Customer Care Department Nanaimo, BC Shaw Cablesystems G.P., the leading entertainment and communications company, has an exciting opportunity for part time Technical Service Representatives in our Nanaimo office. Reporting to the Manager, Customer Care, the successful candidate will be accountable for providing technical customer service support to our Internet customers in a call center environment. Accountabilities: • Provide courteous and professional technical support to customers and technicians • Troubleshoot technical issues with regards to computer configurations, PC hardware and software • Work with minimal supervision on assigned tasks and provide assistance as required to other Technical Service Representatives • Escalate technical calls to the Technical Service Representative 2 • Schedule and manage customer support work activities • Promote the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience • Various other duties as needed Required Skills and Qualifications: • Degree/diploma in computer technology complemented with one to two years work experience in troubleshooting computer and Internet problems • Working knowledge of Windows 9x, Windows NT/2000, TCP/IP stack installation and troubleshooting • Knowledge of UNIX and Macintosh would be an asset • Previous sales experience is considered an asset • Ability to work with others in a team environment as well as deal with the public • Excellent communication skills, both written and oral • Ability to work various shifts including weekends, evenings, and statutory holidays • A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity Interested applicants are invited to submit a resume and cover letter by May 2, 2006 to: Manager, Customer Care 4316 Boban Drive Nanaimo, BC V9T 6A7 Fax: (250) 760-1998 Email: nanaimo.jobs@sjrb.ca Please quote the job title in the subject line of the email.