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abinga · 04-24-2006, 09:53 AM

HFC Networks Analyst
Technical Operations Department
Victoria, BC

Shaw Cablesystems G.P., the leading entertainment and communications company, has an exciting opportunity for an Networks Analyst in our Victoria office. Reporting to the Manager, Technical Operations, the successful candidate will be accountable for proactively monitoring Shaw’s Internet and Digital Services.

Accountabilities:

• Confirm issues reported to the Operations Centre through technical triage and troubleshooting, and escalate them to the appropriate group(s) for resolution
• Accurately communicate all customer-impacting issues, in a timely manner, to appropriate local and national cross-functional teams, including management
• Provide assistance to the Head End and Plant Operation teams in maintaining our new and existing networks
• Troubleshoot network equipment and software problems
• Provide support to technical staff and Customer Care department
• Create, monitor and complete information in ticketing and/or other reporting systems for analysis and recommendation
• Manage our network services to ensure a high standard of customer care and service
• Coordinate branch change management activities ensuring schedules and impact limits are properly prepared and managed
• Assist in developing Operations Centre processes and procedures
• Various other duties as required

Recommended Skills and Qualifications:

• A degree/diploma in telecommunication or electronics technology complemented by three to five years related experience
• Excellent written and verbal communication skills
• Excellent troubleshooting and deductive reasoning skills
• Experience with HFC network operation including RF and optical systems
• Familiarity with various Internet/Digital protocols and services
• Operational and troubleshooting experience with UNIX, DOS/Windows, TCP/IP and Ethernet environments is considered an asset
• Excellent communication skills both written and verbal
• Strong interpersonal and organizational skills
• Team player with the ability and initiative to handle multiple tasks in a fast paced, rapidly changing environment
• Ability to work various shifts including days, night, evenings, weekends and statutory holidays
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Interested applicants are invited to send a resume and cover letter by May 3, 2006 to:

Manager, Technical Operations
861 Cloverdale Ave
Victoria, AB V8X 4S7
Fax: (250) 475-7289
Email: victoria.jobs@sjrb.ca

Please quote the job title in the subject line of the email.

04-24-2006, 09:53 AM	#38
abinga Retired Mod Join Date: Aug 2002 Location: Grande Prairie Posts: 9,159 Thanked 10 Times in 6 Posts Failed 0 Times in 0 Posts	HFC Networks Analyst Technical Operations Department Victoria, BC Shaw Cablesystems G.P., the leading entertainment and communications company, has an exciting opportunity for an Networks Analyst in our Victoria office. Reporting to the Manager, Technical Operations, the successful candidate will be accountable for proactively monitoring Shaw’s Internet and Digital Services. Accountabilities: • Confirm issues reported to the Operations Centre through technical triage and troubleshooting, and escalate them to the appropriate group(s) for resolution • Accurately communicate all customer-impacting issues, in a timely manner, to appropriate local and national cross-functional teams, including management • Provide assistance to the Head End and Plant Operation teams in maintaining our new and existing networks • Troubleshoot network equipment and software problems • Provide support to technical staff and Customer Care department • Create, monitor and complete information in ticketing and/or other reporting systems for analysis and recommendation • Manage our network services to ensure a high standard of customer care and service • Coordinate branch change management activities ensuring schedules and impact limits are properly prepared and managed • Assist in developing Operations Centre processes and procedures • Various other duties as required Recommended Skills and Qualifications: • A degree/diploma in telecommunication or electronics technology complemented by three to five years related experience • Excellent written and verbal communication skills • Excellent troubleshooting and deductive reasoning skills • Experience with HFC network operation including RF and optical systems • Familiarity with various Internet/Digital protocols and services • Operational and troubleshooting experience with UNIX, DOS/Windows, TCP/IP and Ethernet environments is considered an asset • Excellent communication skills both written and verbal • Strong interpersonal and organizational skills • Team player with the ability and initiative to handle multiple tasks in a fast paced, rapidly changing environment • Ability to work various shifts including days, night, evenings, weekends and statutory holidays • A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity Interested applicants are invited to send a resume and cover letter by May 3, 2006 to: Manager, Technical Operations 861 Cloverdale Ave Victoria, AB V8X 4S7 Fax: (250) 475-7289 Email: victoria.jobs@sjrb.ca Please quote the job title in the subject line of the email.