TigerSY: Thank you for your feedback. I make sure all servers are always wearing their name tags so please feel free to tell me who they were, it's important to you, me and everyone else that we fix this problem
Don't need any bad eggs ruining the entire farm!
It's really quite difficult for me to run around the entire restaurant listening to all the waitresses conversations with customers. Unfortunately GOOD help is actually pretty hard to find. Since we are fairly new the best I can do is hire a bunch of people and weed out the bad ones if they don't show any improvement.
Unlike Guu/Kingyo, they just transfer all their old waitresses over from the previous restaurants so most if not all of them are already experienced. When we opened most of the servers were new people and trained from practically scratch.
Also I'm just curious that these comments are based on just 1 visit or was it always bad for the 2-3 times?
Even legendary Tojo's, ultra-popular Hapa, sleek Shiru-bay get their feathers ruffled every once in a while. Infact if you read reviews around the net some of those places get REALLY bad reviews, and quite often. Yet they are still raved about because it's actually good, most of the time.
I hope I can improve on the bad service that you recieved and cut the 'bad days' to a minimum (impossible to be perfect), at least you have a chance to voice your opinion to me directly and things can be done about it.