Anyone have any more reviews of Vancam?
I'm getting some touchy warranty work done to my SD800IS and i don't want anyone screwing around.
It's got a "hot pixel" that's white and it's annoying, because it can even be seen in pictures that are sized 30% down.
Thanks for any help or recommendations i can get.
I was told by Canon rep this:
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Because the CCD has millions of photocells (photosites), there is no way to physically ensure that they are all at the same sensitivity to light. The “hot pixel” phenomenon usually occurs at long shutter speeds, when the CCD is exposed longer – causing photosites that are more sensitive to light to appear “whiteish”. They may sometimes be different colors, but are typically “whitish” to the naked eye. This phenomenon is normal and does not constitute a hardware issue with your camera. If you wish you may consider using an image editing application to touch up images that contain hot pixels. Warranty work is performed if one of the following conditions are met:- 4 hot pixels appear in total (anywhere)- 1 hot pixel appears in center 70% of the screen In your case the hot pixel appears at 1680x980 which would be considered 70% of the center screen. As such the camera must be forwarded to a authorized service facility.
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and to go to
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> VANCAM SERVICE INC.> 1666 West 8Th Avenue> Vancouver, BC, V6J 1V4> Tel.: 604/736-4113
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