Quote:
Originally posted by CivicBlues
what does that have to do with the airline?
I've flown with them, they're perfectly fine for a 2 hour flight...who needs 1st class? Plus Bellingham is a smaller airport so there are shorter security lineups and parking is only $36/week.
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Well I could go into it a further, I said customer service sucks and it does. I was supposed to fly out with them on the Friday long weekend. Our flight was at 8:30 and we left Richmond at 5am. There was an hour and a half long line up at the boarder at, then we were pulled into customs for a random search. We got to the check in counter at 8:05, there was still one person ahead of us checking in and customs were still checking about 5 bags. The lady looks at us (2) and says sorry too late bye. The customs officer behind her said we still have time to check you in and your bags but it’s up to her; they look at her, she replies by saying no sorry bye smiles and walks away. I pleaded with her and told her the whole situation and she wouldn’t budge they had not even started boarding the plane.
Alaska air line next to us said it happens daily, right then a customer showed up late, their flight which already was completely boarded but the lady told him no problem. She called back a security officer to check the bags, rushed the guy onto the flight and told us see you should have flown with us. At that point our plane had already taken offer, I was been on hold with alligents telephone line for 35min (roaming and ld) and the alligent csr came back. She asked us if we would like to purchase a new ticket for tomorrow’s flight or fly with Alaska Air seven hours later for 362 each one way ticket. Talked to her for a while, she then apologized saying I didn’t know you got held up in customs (I told her 5 times earlier) and she explained it was her 2nd day on the job. You know what if it’s your second day on a job and something happens go and ask a supervisor or call someone. The csr in front of me and the one on the phone then tell me that there is nothing they can do and only customer relations can give me a credit or refund; I am expecting a call tomorrow.
We eventually did get to Vegas by driving like a nut down to Seattle and catching a 12 o’clock flight with southwest that connected in Oakland for an extra 220/person. The customer service at Southwest was great they got us on the earliest plane. They even called and checked other airlines to see what would be the quickest, cheapest and even tried to get us on another plan that had already boarder but it was just a little too late.
We flew back with Air Philippines which was great and the only way I will fly to Vegas from now on.
It’s all about customer service and how the lady dealt with us, only apologizing once it was too late. I work in customer service; one of the most import traits to have is knowing how to listen; which she dropped the ball.