huh?! Are you serious? That has never happened before.. 10 minutes? hm... that's a long time ... My apologies on behalf of the negligent staff
Either myself, my assistant, the cashier or any and all servers that pass by the front acknowledge or even take you to a seat themselves..
Unless it's a weekend where I have 2 dedicated hostess to arrange the seating because there are usually so many reservations that it's full house and the seating needs to be carefully adjusted. Even then with both hostess busy either cleaning a table for the next reservation or finding an empty seat, there are 2 more cashiers that take up the front to get names down on the waiting list..
I've never seen anyone at the front left unattended for more than a couple minutes, maybe it was my day off? Usually it's off-the-walls busy for a chance that would happen. Strange it should happen though .. I'll see to it. Can you remember which day it was exactly so I can pinpoint which staff were on shift?