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Those two issues of people having problems getting seated are not isolated. A couple months ago my gf and I visited around 2pm on a weekday for a late lunch. The restaurant was not busy at all and there were some staff walking around. We stood there for a few minutes, while staff was walking back and forth. We decided to look at the menu for another few minutes... still no one paying any attention to us even though they saw us. After 7-10 minutes waiting we just said screw it and left, while nobody once said a word to us.
As this seems to be a common problem, I would suggest talking to your staff whether they are hosts/hostessses or not. If they aren't the host/hostess then they should be able to find someone who can help them out as someone already mentioned. This is the first line of contact between you and the customer and it's pretty important for repeat business. Also, Obsideon, how do you know it's never happened before if the customer is at the front unattended and decides to leave?
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