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Not sure if they changed, but I called in for a friend on Fido and they would NOT give me any sort of retentions without me saying I wanted to cancel. With rogers all I had to say was I was looking to resign and wanting to know the best deal i could get + what bell/telus was offering me (you can sweeten it a bit here)
I could write a huge story about the biggest Fido douche bag who got into an argument with me saying I was looking for a "deal" and therefore he wouldn't give it to me any sort of retention plan. THis was because i specifically did not say the word "cancel". And I told him later to cancel it and he still didn't want to change.
I'm not going to go into the details but it was ridiculous. I've called into Rogers numerous times and they've always been so pleasant. And trust me I'm a nice guy on the phone. The girls are great, the guys are all douchebags
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