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i called them up and the first thing i said was 'hi i was wondering what the procedure was to switch my phone number over to another carrier'
they'll then ask you why you looking to switch, what is the carrier offering, and then switch you over to loyalty/retention please do make sure you have some sort of a base plan that you can use to bargain w/ (as mentioned before) also yeah they did check my invoice for last month to negotiate the offer i'd be getting
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