Thank you! You're welcome!
Honestly, I've only ever bought from Michael Smith like, twice out of the 4 years I"ve been going there. I haven't bought from him in over 2 years only because nothing at Harry Rosen catches my eye. Michael's still very nice and always willing to chat. I remember walking in there the first time looking like a total chump. Helped me find a blazer and two shirts, measured, explained, and did the follow-up.
To me, that is service. Explaining to me what I'm buying and what I should look for. Educating the customer is important and that's what Michael Smith does. The same goes with Farhad at Holt Renfrew. He'll personally call me on my cell to tip me in on upcoming sales and to hold off on a particular item I'm looking to buy. He'll even put it away for me.
I personally believe that overall, those of you who have had bad encounters at either stores have to loosen up a little and not to over-think things. Just because a sales person doesn't come up to you to ask how you're doing or if you need help doesn't mean they hate your guts. I'm sure if you made the attempt to ask, it'd be worthwhile to see how far they're willing to go for you and see if you can build a mutual relationship so the next time you go back, they'll help you.
But that's just my take on it. I'm sure people like Marco911 would scoff off my input just because.
