Quote:
Originally Posted by CRS
I think you have it the other way around.
Billing you hold the power since they did not pay the bill whereas CSRs get angry customers that you have to kiss ass to.
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Im pretty sure its the other way around.
Billing you have to deal with people who have billing issues. I.E, over charged, want to add/minus features, etc.
Collections you call people up who do not pay their bills, and you tell them to pay..