Quote:
Originally Posted by tiger_handheld
1.what do you think of it compared to shaw?
2.how is the service/support/reliability?
3.is it true you need either Telus Internet or Telus Homephone to get TV?
4.How is Telus Internet compared to Shaw Highspeed - reliability wise?
thx
Ti_ger!
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I work with Telus and I install TTV and trust me, I rather go with Shaw. I had two customers complaining that the picture is alot better with Shaw than Telus and cancelled their service right after I installed their TTV. As for the internet, you don't have to be close to a Telus CO in order to get good speed and it's pretty stable. You can get good speed if you're ~< 1.2km away from a SAC (a telephone box on a street) with ADSL ports.
Answering your questions:
1. Shaw TV is better than TTV
2. I believe Shaw support is better than Telus because Telus customer service is in the Phillippians and you can be on hold for hours some times.
3. You don't need Telus Internet or Telus homephone in order to get TTV (but they will try to make you get at least one of the two before getting TTV). Here's a little secret that I'm not suppose say, if you get TTV alone, you get internet and phone but Telus will not tell you that you have either one. You won't know the phone number because it will show as 'Private Number' if you try to make a phone call out to anyone with Caller ID. The only way for you to know the phone number is to get it from the installer or dial a 'ANI' number that will tell you the phone number.
4. Telus internet is pretty stable but smaller bandwidth than Shaw. If your neighborhood is all using Shaw internet, then your speed maybe affected because Shaw bandwidth is shared between each user. If I had the choice, I would go with Shaw Xtreme just because it's about >300kb/s faster sometimes than Telus Xtreme. But I'm still pretty happy with my ADSL from Telus.
Overall, I would say Shaw has a better service unless you get TTV alone and find out the phone number.