[R8]

So I have this complaint I want to direct to Sony...should I type it our formally and send it in to see if I get any compensation ( etc etc..) ?

The story is like this:

On Boxing day, I was working, so my dad went to buy my Laptop for me from the Sony Style Store. I don't know what happened, but when I got home from work I saw my nice new-looking Sony CR series. I turn it on and quickly test it out..... the problem is, It went straight to a log in screen with a random name "Naver". I signed on (first time using vista)... and all the timezones were set to Toronto etc.. and files were still on there.

I ask my dad and bro (who went with my dad) if the laptop was new. They said that the Rep that helped them said that it was BRAND NEW, and that it was a GOOD DEAL because it was like 200$ off from the original price.... (which is why they bought it, cause the specs are good for its price)...

The next day, I go back to Sony Style and find that Representative, I quickly explain to him whats happening with the laptop and if its really NEW. He QUICKLY apologizes and says that it was really a REFURBISHED laptop (which explains why it had another persons files etc etc.) So I asked if there were any more of these in vancouver that I can swap or exchange or something (because this had some small wear and tear scratch lines on the inside). And he searched one up at Oakridge Sony Style. My dad goes and picks it up while im at work and I inspect it when i get home. This one was even worse, it had even more scratches, and was dirtier than the first one. So I obviously returned it the next day and they helped me set up a new windows.

A week later, while I was using it at school, I received the "Blue Screen of Death"... not good and since it was my first time with a laptop, I thought it overheated. So I ignored it... 3 more weeks later, the same Blue Screen occured 5 times in 1 hr, while I was studying too! So i got really mad, I called up a service guy from Sony and I opened my computer, it said that my vista key was outdated? after 1.3hrs of talking, I got my vista to work, but the rep said that he cant help me with a problem if its not occuring. The next morning, while in lecture, it happened again, so i quickly went onto the Sony service chat and the rep gave me a link on how to fix random blue screens which comprised of system restoring etc etc... 2 weeks later i tried that (2 weeks cause I had midterms and didnt have time for this)... My dad helped me do all the restore crap, but when i was in the middle of it, i got more blue screens... and it messed up the restore and i couldnt even open my windows anymore. I finally sent it back to the store to send it to the manufacturers to see whats wrong. It came back 5 days later and said that one of the RAM chips were broked or something? had an error? no idea, but they put in a new RAM chip... but better yet, when i got it back, I got this noticeable chip on the FRONT of my laptop where the VAIO logo is.... wth!!!

SO what im asking is... should I type a note on how horrible my first and last experience with Sony is? Would I get any benefits? compensations? able to return this POS???

moral of this story : dont go to sony style and dont buy sony.

SORRY FOR THE LONG READ