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Which store was this? Hopefully not at my store. This is a reason for termination... What we can do at the store level is pretty much give you a new one. If you want to deal with this at the store level let me know and I can direct you to the right people. Just pm me for more info.
But you should still write the complaint letter. They do actually work and people do actually read it.
Oh and by the way, check if there is white Sony Store/Sony Style tape on the box. If there is it means it is a repack (ie. returned) if not, we DO NOT sell ANY refurbished goods in Canadian SonyStyle stores. The first one was probably a returned one which they didn't format. The second one might just have been a poorly inspected one or returned one as well.
Last edited by JKam; 02-24-2009 at 09:45 AM.
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