Quote:
Originally Posted by twitchyzero
They sold the thing to you as brand new, right?
So why didn't you demand a brand new one the 2nd time around? Cause they only had refurbished one's left? You should've went back in person to deal with it so you get the point across. Sorry to hear that they effed it up the 2nd time around.
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From what I could tell from OP's original message - he did ask for a new one, and they directed him to Oakridge because they didn't have any at their location. Unfortunately for him, the one at Oakridge too was used and in worse condition than the original unit he had (which only had minor scratches). After reading it a couple of times, I think he actually went back to his original laptop and the guy at the Sony store just reloaded Windows for him and sent him on his way.
I'm guessing it's probably a unit that's EOL and discontinued (which would probably explain the low/no stock). If they can't find an identical model and it was sold as new, I would just go back and demand the current equivalent model. That's assuming that you've been going back and forth with them for the last 2 months on these issues.
If everything is working now, and the only current issue is a few minor scratches and the unit being advertised as new when it was used, I don't know if you'll get much out of Sony. It's worth a shot though just so that they know the business practices of that particular retail outlet and corrective action can be taken.