[Soundy]

Just like I said above: what you want, is the laptop you bought, brand-new - not used, not refurbished, but new. That's precisely what you're entitled to.

If he says they don't have and can't get that model, your "counter-offer" is the next model with *at least* the same specs. If he has to go to a higher model, that's his problem, not yours (ie. if you bought a 2.4GHz machine, and all he has is a 2.2 or a 2.6, you should be getting the 2.6).

Of course, some specs may not be as big a deal for you, so you don't have to be hard-assed on every minute detail. Just make sure what you're getting is "equivalent" to the one you thought you bought.