I hope the complaint ends in your favour.
As a tip from a Vaio user (I use it as a back up),
be aware of future misfortunes.
I also have a discontinued Vaio which is currently 2+ yrs old. Since it was bestowed on me in 2006 (also a gift from my parents), I've had everything go wrong with it. Blue screen of death, corrupt system files etc. As of now, my wireless has completely fried itself to the point where I've had it checked by a computer tech 2x, Telus service provider (those wireless guys who come and help you out) and a variety of friends. So now this Vaio is rendered internet useless unless it's on a local connection.
Other things have also been a pain to deal with, but I have learned a valuable lesson from the experience. Don't buy electronics without a knowledgeable friend, and don't let your parents do it for you unless they're well informed in the field of purchase
