Quote:
Originally Posted by R8
Should I actually call him? My parents said that I should call tomorrow and perhaps use how "he didn't call yesterday" as a leeway to our conversation... no?
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If you need it now, call him now. If you can wait, just call him tomorrow.
If it were me, I'd just wait, but that's because I'm patient. Then I'd turn around and use that against them, telling them that they broke another promise and guilt trip them...but then, I'm just evil like that.
If you do call tomorrow, you should make it a point to let them know how frustrating this experience has been. Let them know that the sale of used or open box goods, to the handling of being sent to multiple stores, to the poor customer contact isn't renewing your faith in Sony (both as a company and personal customer service).
Also, do some homework, and figure out what you want and if it's an upgrade, how much you're willing to pay for it. Go in store and talk to them so they can't evade you and tell them what you want and negotiate something with them and don't leave until you get what you want. Get it settled once and for all right then and there so you never have to wait for someone's call or take something back. Also, don't forget to open it in store and inspect the contents before leaving.
