|
if being in retail has taught me anything at all its:
1. the biggest dicks get the best deal
- those that demand the "posted price" even though it was clearly an accident. there are some 'good' customers who understand it, and let it go and still be happy about their day.
- the customers who barge in while you're clearly helping another customer DEMANDING proper service from you and all you can do is ask the customer you're helping "is it okay if i help them first?" (and generally the customer you're helping understands the annoyance of the other customer)
2. the bigger the scene, the more likely you'll get what you want
- threaten to take things up to a higher level, the district manager perhaps claiming to the STORE manager that "i was misinformed and i do NOT appreciate my father being scammed out of his money because YOUR associate told him it was brand new"
|