Quote:
Originally Posted by R8
But is it really that busy at a SonyStyle store on a Wednesday? I would have thought that the Store Manager would consider this a priority complaint but seems to have forgotten it? Sigh... This is the reason why I should get a Dell...
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They more than likely forgot, or the manager you spoke to isn't there today. Hundreds of customers and browsers go in and out of their stores. I could probably see how they might have forgotten about you. That's why I suggested walking in and doing it right then and there. They can't blow you off and say they'll get back to you or tell you to wait.
If you do decide to go in though, I'd suggest researching what you want first. If you're like me, buying on impulse is always a bad decision, and you'll end up regretting what you get (again).
If they don't budge and make you pay full retail (and you're willing to pay it to get it over and done with), at least try to hit them up for accessories or the extended warranty. Those items are high profit and low cost items for them and they're probably more than willing to throw those in than give you the laptop below their invoice cost.
Just remember to really let them know what a hassle this has been and an inconvenience for you, as well as letting them know that you don't really have much faith in Sony but you're willing to give them a chance to make it right.
On the flip side, I'm sure these are one off events. Every company (Sony, Dell, IBM/Lenovo, HP, etc) are going to have technical and support issues. These things are mass produced and probably aren't as rigorously tested as say their high end models. As long as a company stands by their product, there's not much more you can ask for. Hopefully they make things right for you and sort things out and can reverse your current opinion of their company.
As for making a scene, I guess you can try it. Just make sure you never ever set foot in the store again. You can be sure that if you pitch a fit and cause a scene, you'll probably be shit listed at the store, and you may not get what you want in the end anyways. I'd rather take the pleasant but direct/firm approach. Let them know you're willing to work with them to make things right but you want things to be corrected before you leave the store.