Quote:
Originally Posted by Mancini
I've heard great things about the older ones. My brother's had several over many years and had great experiences. My more recent experience has been less than stellar. I wouldn't write off their whole product line just on an experience with one model, but it has been troublesome.
I have to laugh at the phone techs. I had a fan fail and it was making a grinding noise. When I described it to the tech he said he would need to reflash the bios. Riiiight. I understand that they need to check off their troubleshooting list, but seriously.
On the other hand their Canadian service division is stellar. I sent the computer to an Ontario repair depot, at Dell's cost, and they had it back in my hands in under 48 hours.
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Yeah dell warranty is really good.. aslong as your under warranty you get your parts next day 9am.. I do all my warranties online, and usually receive a email within 30 mins... I hate talking to tech yet alone any phone system with a bunch of extensions... They are very precise though on warranty they want to know the exact problem, sometimes they ask me to test a fan like wtf just send me a new one its making noise... all in all i like dells warranty but i still rather build my own white box... less chance for hard ware failure..