Quote:
Originally Posted by nns
Can you give an example? Do they just ask questions to the group, and whoever has an answer just speaks up, or is a question directed to a person and they have to answer it?
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question:
customer calls in complaining that they've lost 1 hour of cable service due to a problem from shaw and is requesting to have a 30 day credit for the one missed show. you are unable to contact a supervisor to ask for permission. would you give the customer the 30 day credit? why/why not?
they'll either:
- ask a question and go around the table
- wait to see who answers the question first by volunteering
- or just pick on people