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Norton generally takes a while to shut down, but not that long.
To check to see if it's a software issue:
Start > Run ... > msconfig > Services > Check "Uncheck all Microsoft Services" > Click Disable All > Startup > Click Disable All > Click OK > Restart when prompted.
Your computer will reboot and won't load anything except Windows. Shut your computer down after the reboot and, if it shuts down quickly now, you can rest assured it's a piece of software causing it. Slowly start re-enabling services via msconfig and rebooting until you find the culprit.
If your computer still takes forever to shut down even with nothing but Windows running, I would then turn to running hardware diagnostics, starting with the hard drive and memory. Ultimate Boot CD is probably your best "one-stop-shop" for free hardware diagnostics.
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