[nns]

Unbelievable:

Manager threw change at guests
Burnaby's Asian restaurants are known for their popularity, but not their service. Expecting that, this topped all previous bad customer service.
After receiving a poor tip, the manager came and stood next to our table of four, and waited for us to leave. Although this was closing time, there were about 4 other tables calmly dining. He gave us BACK our tip in change, ,(although we payed in debit). Seeing this act of furiousness, we explained to him why we gave a bad tip, calmy, since all of us there worked in restaurants.
Hearing our complaints, the MANAGER, only looked up at the ceiling and said THANK YOU, in an annoyed and childish manner.

we left, but leaving the tip on the table. the manager may not have wanted it, but the waitress might still have apreciated it.

THe manager took the tips, which were in small change, AND THREW THEM BACK AT US WHILE CUSSING IN CHINESE!!.

This is the manager, with no one above him to complain about. Food makes up 50% of the a good dining experience. THe rest is Costumer service, the atmosphere, and the environment... The customer service, would have received nothing about a 0/10

http://dinehere.ca/restaurant.asp?r=732#41787

The service is VERY poor. Do not expect any good - or even adequate customer service as none of the servers are very helpful. The waitresses walk right by you and leave "thank-you's" hanging in the air. And don't forget to give them big, fat tips, either. My friends and I were humiliated today when we didn't give them the customery 10% tip today. To be honest, I hadn't expected the bill to be at the amount it was today and none of us brought any change. The bill came to a few cents more of a whole number and I had just enough. But when we were about the leave the cashier screamed at us to come back and kept insisting that "tip was not included". He yelled at my friend, in a obnoxious tone, "Haven't you been to a restaurant before? This isn't Burger K*ng!! You pay tips!" Humiliated, we stood in front of the counter, red-faced and almost to tears, trying to dig pennies out from pockets, while the whole restuarent looked on as another waiter slammed the black bill tray right before us.
Now, to be fair, the food was pretty good and the menu has a nice variety of Japanese dishes. The wait is short considering how busy the restaurant usually gets. But unless you have some extra cash to tip the rude servers, there are plenty of japanese restaurants for you to dip your chopsticks in.