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The service is VERY poor. Do not expect any good - or even adequate customer service as none of the servers are very helpful. The waitresses walk right by you and leave "thank-you's" hanging in the air. And don't forget to give them big, fat tips, either. My friends and I were humiliated today when we didn't give them the customery 10% tip today. To be honest, I hadn't expected the bill to be at the amount it was today and none of us brought any change. The bill came to a few cents more of a whole number and I had just enough. But when we were about the leave the cashier screamed at us to come back and kept insisting that "tip was not included". He yelled at my friend, in a obnoxious tone, "Haven't you been to a restaurant before? This isn't Burger K*ng!! You pay tips!" Humiliated, we stood in front of the counter, red-faced and almost to tears, trying to dig pennies out from pockets, while the whole restuarent looked on as another waiter slammed the black bill tray right before us.
Now, to be fair, the food was pretty good and the menu has a nice variety of Japanese dishes. The wait is short considering how busy the restaurant usually gets. But unless you have some extra cash to tip the rude servers, there are plenty of japanese restaurants for you to dip your chopsticks in.
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This one is just stupid. I hate to say it but that particular customer is just an idiot. The bill was more than I had expected? Did you not read the pricing and just went in?
This is like going into a restaurant and realizing you don't have your wallet after you've eaten.
I am in no way defending fish on rice. Their Kingsway location is terrible but their broadway location is actually pretty good.