[underscore]

for an experienced tech, it shouldn't be that hard to take apart, especially if he has a guide or has done it before on that model.

when my HP's wireless card crapped out it was a known defect and so I sent it in (oddly enough it died the day after I dualbooted with Ubuntu 0.o). Next time, I'd make them send me the parts and let me do the repair as the techs were terrible. they snapped a pin off my HDD and replaced it with another one, which is fine as they just slide in, except the guy used one that was too big, so when the HDD was pushed in, the pin rotated on the HDD and didn't slide into the socket on the mobo. oddly enough everything worked fine but my HDD seemed a bit slow, I didn't notice til a few days later I saw the sticker on the HDD under the cover and I wanted to see what it said, lo and behold this pin is out. That and the fact that they didn't snag the speaker cover back in fully before screwing everything down, and they used the worst possible shipping setup. I love my HP as it runs like a champ and looks great doing so, but I'll be damned if their repair people touch my stuff again.

after what impactX has said I think my next laptop will be a Dell as I plan on travelling a lot. do they still try to rape you if you want to upgrade anything in house tho?