[underscore]

HP had great customer service in that when my wifi was broken, which was a known error, they quickly confirmed I was covered by the recall/warranty extension on this, and sent me a box to send it in without any charge to me. this was the end of me enjoying their service. when they sent the laptop back, they made it so that it had to be signed for, which was fine, except they chose a shipping company that was terrible (UPS I think). Since they kept trying to drop it off when I wasn't home (11AM on a weekday, who is gonna be home?) I had to drive a half hour out of town to the warehouse, to get my laptop back, and then drive a half hour back home. THEN when I got it out of the box, I notice whoever repaired my laptop didn't put it back together right, as the speaker cover had a big gap at one end where it was supposed to sit flush. So I had to take my laptop half apart to snap it back into place, then put it back together. My harddrive seemed a little slower but I didn't think anything of it til I flipped my laptop over one day to take the battery out, and saw a little sticker on my HDD through the vent. I pop the cover off and see a small piece of metal sticking out of the plastic which covers the pins connecting the HDD to the mobo. I pull it back and lo and behold the guy had broken one of the pins off my HDD, which is fine as they just pop in, but he replaced it with one that was too big, so when you dropped the HDD back in, it swiveled up instead of going into place, I had to take the drive out and put it back in place then force it into it's slot as I put the HDD back in.

All in all VERY unimpressed with the quality of the work done by their repair staff, if I ever have to call them again I'm gonna do my best to make them just send me the parts rather than let these clowns touch my laptop again.