[!LittleDragon]

I'm used to dealing with Dell's gold support for our servers and pc's... I'm never on the phone for more than 20 mins and it's no questions asked. They even ask if about little things like if a laptop is missing any feet or if there are any scratches on them. By the time the tech leaves, the laptop is pretty much refurbished.

Then one day, the XPS M2010 died.... the only computer in the company that doesn't have the gold support and I was on the phone with Dell for 8 freakin hours in total before they sent a replacement. They replaced the motherboard 3 times before I convinced them to send a replacement... waited two weeks, didn't arrive and they call me to let me know the M2010 is end of life so they have to send me an M1730. Another two weeks before that arrived. A 2 month ordeal. In the end, a $4000 laptop was replaced with one that cost half that.

Lesson, get the gold support if you can.