Quote:
Originally Posted by Graeme S
Should I call in or go to one of the stores to renegotiate? I've been with Telus forever and have dry DSL, anyone think I'm gonna have any problems?
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call, tell them that Shaw's been phoning you and sending you ads with all these great deals to switch over, but you thought you'd like to check with Telus first... 90% of the time they'll immediately transfer you to loyalty & retention and that is where you negotiate with the phone rep to get a good deal.
remember to be polite and don't threaten them... you'd be surprised at how far that will get you in terms of getting what you want from Telus.
I just called Telus again from my parents' and got some great deals too: $16 for landline service + $20 for highspeed 6mbps + new Thompson speedtouch modem. No contract. My dad's been using highspeed lite (256kbps! omg) for many years and it was great that we upgraded him to highspeed and at a lower cost.
