Quote:
Originally Posted by way2quik
So I've been experiencing problems with Shaw for the past month, well, for quite a while.
And I believe it has to do with the Moto Shaw modem.
I say this because the old terayon modem has absolutely no problems whatsoever.
It cannot be due to my router* because no lights are off and I switched from a crappy router to a wrt54gl.
This could be a flakey modem, I don't know.
The Shaw retailer store near Metro got closed down.
Is there another one other than West Cordova downtown?
I also remember the lady said modems have a 5yr warranty, I thought it was free to exchange whenever...
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if you're using the motorola modem, then it's best to just contact technical support to have them run a few tests. if it doesn't work out, they'll book a technician to come out and inspect the modem itself
if you bring it into retail without contacting technical support first, they may not swap the modem
Quote:
Originally Posted by simsimi1004
ive cancelled with them, where do i go to return modem/stuff from SHAW??
on the shaw site, i only see authorized retailer (bb, fs, etc), not actual shaw office locations
where is it?
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there's only 3 locations in the lower mainland
vancouver (1067 west cordova street), north vancouver and surrey (10445 138th street)
Quote:
Originally Posted by Dragon-88
There is no point in contacting tech support.. Just go to the store and ask to replace with a newer model... They will only ask for information before giving you a new one.... Ive had customers that have had internet problems that lead to the old model modems and we just tell them to go to shaw and exchange no problems.. Since shaw has been expanding and changing. Ive noticed that alot of the older modems sometimes dont work to their full potential and need to get replaced.... Shaw doesnt metion this becuase it costs them money to exchange the modem.. But you are free to any time./.
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i believe way2quik is already using a motorola modem