Quote:
Originally Posted by orange7
but it doesn't make sense. Since i'm applying another contract with Fido, i'll most likely want to get another phone with the retention plan. I just don't see how I can get another phone over a phone line. I'll want to see what phones they have and stuff like that.
fuk.. so much work to get a retention plan. This just makes me wanna switch to another company.
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It makes perfect sense. All cellular service providers have a department dedicated to retention and loyalty purposes. Plus, reps at the store have barely any authority in your price plan compared to those on the phone.
All the phones that are available to the CSR on the phone are the same at stores. Just go to the store or check out Fido's website to see what phones are available. It's quite straightforward. If it's too much work to phone in, then switch to another company and continue to pay full price...
So with all that said, do a bit of research and phone in, you've got nothing to lose...