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Like lilaznviper mentioned call Shaw and have them fix the problem. I'd be wary of replacing the splitter with just any splitter from the dollar store. Cable modems communicate on the 5Mhz-850Mhz and if the splitter you buy doesn't support that range, you may lose your upload ability.
Just out of curiousity - are there other splitters further up the chain (like perhaps in the box outside your house) that could possibly have failed?
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