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question about HP total care warranty
my HP netbook is broken 
i called the 1-800 number for warranty repair, and they told me to wait for UPS to send me a shipping box to overnight it to their repair facility... in ontario, and billed me a "one time fee" of $22.50 
there are lots of HP repair centres in the GVRD. why is it i cannot just go to one of the local ones? if i ship it to ontario, i will lose the computer for at least a week (incl. shipping times). i had difficulty understanding what the tech support person was saying (india), but from what i could understand if i do go local, HP will not pay out the warranty claim... why?
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