Quote:
Originally Posted by CRS
I have got to tell you, my HP experience has been TERRIBLE.
Other than printers and possibly monitors, I will never buy another HP product again.
I was on the phone with a rep for like 2 hours because they couldn't figure out that I was calling to have my laptop repaired due to a hardware problem and not a software issue. Not to mention, the dv line is totally and completely fucked. Worst. Laptop. Ever.
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I agree. Based on my laptop experience I will never buy another HP.
HP and NVidia both screwed up, yet neither were willing to admit it and recall the laptops even though it affected virtually the entire lineup of HPs at the time (DVs and TXs). If you were out of warranty, you were screwed.
The NVIdia chip would run hot, HP didn't design adequate cooling, and HP switched to "environmentally friendly" solder which has a lower melting point. Plus hibernate/sleep would keep the video chip powered and always hot. All combined it would cause the solder on the video chip would fail after 12-24 months of use. There are a number of fixes online, yet I tried them and none worked long term. Eventually I packed it in and bought my new Dell.
Dell does have a reputation lately of poor quality too, yet their customer service is always top notch.