i spent the last 2 months developing a deep hatred for the HP "customer support" branch in india that they keep forwarding me to for warranty repair calls like mine, and i got nowhere. finally someone else gave me the number at HP for a case manager in canada and i got the call within a week that they cannot "repair the unit within a reasonable timeframe".
they said they will replace it with a new one, but i have a problem with all the data that is trapped in my old HD that i wasn't able to retrieve before shipping it out (the keyboard and touchpad do not work).
i asked if they could swap the HD to the new one and they said no. i asked them if they could send both the old and new one together so i can do it myself, and again they said no. so now i have to get the old one back first, find someone to help me physically pull the HD out and copy my stuff off the old HD, wipe it, then ship it back to ontario, and then have them ship the new one back to me so that i can copy over the new HD.... in theory. assuming this will take another 2 months
