I was supposed to get internet hooked up yesterday
anytime 8~5? fine, i waited all day, no show
I called csr, tells me to give few more hours
wait till 7, still no show
I call again, three csr hung up on me after they said they'll check with dispatcher
I called 4th time and i get sorry it's 8pm and we've all gone home for the day bye bye~
I call this morning two csr hangs up on me again while checking with dispatcher
They all told me service is already up? except tech never showed up to give me a modem....
finally i get a csr who tells me the tech never showed up because work had to be done at central office, and work request never went to central office and tech has to go there again today to finish the work
and I have reschedule for tech to come to my home, which could take another week...
I called twice in the morning and afternoon yesterday to confirm the tech is coming, when infact he was never going to show up.
tech never bother to call me he's not coming.
only in canada, will this kinda sht be tolerated
in this day and age, customer in metro urban area should not have to sit home all day on weekdays for a tech, or wait nearly two weeks for a internet connection.
well, thanks to telus, shaw just got one of their closed account re-activated.