|
i used to work for Shaw as a tsr about 1.5 years ago. I loved Shaw service and my parents are still Shaw customers. As a tsr i would hear some good and some bad experiences with install and services. I have since moved in with my gf's family and they have Telus internet and had bell satellite when I first moved in. Telus internet constantly goes down and even though they have upgraded us it is still very sensitive (ie: when I download something at max speed no one could surf the net at the same time) When telus satellite came out they offered them a bundle with free install and 2 free rental pvr's and they also rented another hd receiver. We had bell satellite before however the setup for telus' is different it took 6 telus technicians not contractors and over 2 days to get it finally up and running our house looked like a telus parking lot for a time. They stayed almost till midnight the first night. It still to this day drops the sound from time to time when we are watching live tv or watching pvr'd programs.
So onto what happend this weekend. I noticed in the Best Buy flyer that they have started to sell HD receivers my girlfriend's bedroom has a satellite outlet that we had one of the technicians put in when the whole group was there when we first got telus satellite installed. So i figure I have a crap load of best buy gift cards I might as well pick one up. So got one brought it home and hooked the cable to the box. It turns on says signal strength is 83-84 and makes a steady beep sound. Called telus to have the box added to the account the first agent i spoke to had to transfer to the department that installers call to activate the box since I installed it myself. She said it would be 2-10 min until it was up and running. So i'm staring at a screen that says "Vital Information is being downloaded" "Status: Acquiring satellites" it stays there for 30 min and I call back. Talked to tech support this time and they said it may take up to 2 hours, this agent seemed to know the most as she had me try various things to see if the box would respond. After we tried and failed she said if its still stuck like this in 2 hours to call back and setup a tech to come out. So about 9pm rolls by and still stuck at the same message. I call back spoke to tech support again. He tells me first that I am not supposed to buy a box myself and actually have a tech come out and install it. He also noted that I probably bought a Bell box instead of a Telus box in which I told him the box that it came it clearly states it is a Telus receiver. He then checks and says oh they never notified us that they were starting to sell them there. He also tries to reset my box on his end but it doesn't work. He checks the account and says there is a service call setup for Tuesday for an all day call in which the tech can come anytime on Tuesday. I was never told of a service call being set up nor can anyone be at home on Tuesday. I will have to call Telus again today as he said he could not change the appointment. I would try to convince them to switch to Shaw but my gf's mom has already had enough of the system changing and tech's drilling holes and such. I just want everything to work.
|