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so update on my post above, so this guy i talked to last night said that the grab and go boxes at retailers are meant to be purchased by new customers only, and that because im having problems installing it myself, he would have to charge us $150 to have a tech come out because "they are highly paid" and cost money. I was like F--- that, im just gonna return this box and never deal with telus again. This is why many people are moving to just watching online content and now I will put my money to buying a new tv and building an HTPC cuz really im tired with dealing with TELUS and their BS.
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